Senior Production Reliability Engineer

Temporal Technologies; Seattle (WA); On-site; USD 133,000 - 174,000; Full time

Job summary

Temporal Technologies seeks an experienced deliver-on-demand engineer to help customers deploy and operate production Temporal servers, including self-hosted environments. You will co-build initial workflows, implement robust patterns, and establish runbooks, dashboards, and observability to ensure reliable operations.

In this role you will guide customers through on-call readiness, capacity planning, and upgrade strategies while teaching best practices and contributing to templates, examples,

Qualifications

• Experience delivering and operating production systems where reliability and incident response matter.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
• Experience deploying and operating production services in cloud and/or self-hosted environments.
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach.
• Strong debugging skills and ability to navigate ambiguity and messy real-world constraints.
• Ability to teach and enable other engineers, not just deliver the work directly.

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams.
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
• Identify and remove early activation blockers before they become escalations.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning.
• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements.
• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently.
• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering.
• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes.

Skills

Distributed systems

On-call readiness

Programming languages

Cloud / self-hosted deployments

Customer communication

Debugging

Leadership / training

Job description

Temporal Technologies seeks an experienced deliver-on-demand engineer to help customers deploy and operate production Temporal servers, including self-hosted environments. You will co-build initial workflows, implement robust patterns, and establish runbooks, dashboards, and observability to ensure reliable operations.

In this role you will guide customers through on-call readiness, capacity planning, and upgrade strategies while teaching best practices and contributing to templates, examples,