Senior Product Support Specialist: Escalations & Training

Drips.com; Pittsburgh (Allegheny County); Remote; USD 27,028 - 33,778; Full time

Job summary

Drips.com is seeking a skilled client support professional to address product application issues for clients. This role involves diagnosing software problems and recommending solutions, all while providing exceptional service.

With a focus on mentorship and knowledge sharing, the ideal candidate will have at least 10 years in client service or technical support, and expertise in software applications such as NetSuite and Salesforce.

Offering a dynamic work environment, this position requires dedication to both client satisfaction and team performance.

Qualifications

• 10+ years of experience in a client service or technical support role preferred.
• Experience with enterprise software is essential.

Responsibilities

• Troubleshoot complex client issues, ensuring timely resolution.
• Engage with clients to diagnose problems and provide solutions.
• Mentorship and training for junior team members.
• Document and share knowledge on processes and solutions.

Skills

Client service expertise

Technical support proficiency

Problem-solving skills

Microsoft Office

Enterprise software solutions

Education

High School Diploma or equivalent GED

Tools

NetSuite

Salesforce

Oracle

SAP

MS Project

SmartSheet

Job description

Drips.com is seeking a skilled client support professional to address product application issues for clients. This role involves diagnosing software problems and recommending solutions, all while providing exceptional service.

With a focus on mentorship and knowledge sharing, the ideal candidate will have at least 10 years in client service or technical support, and expertise in software applications such as NetSuite and Salesforce.

Offering a dynamic work environment, this position requires dedication to both client satisfaction and team performance.