Technical Support Engineer: Integrations & Escalations

Corkyy Inc.; Alpharetta (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

On-demand earned pay through Immediate

Job summary

Immediate is hiring a Technical Support Specialist to backstop our Customer Support team. You will own Tier 2 escalations, reproduce issues, and drive them to resolution, while setting up and maintaining client integrations to ensure accurate payroll and HR data flow.

You'll collaborate with Implementation, Product, and Engineering, write clear bug reports, and validate data mappings. Strong SQL, REST API, and file-based integration experience are required, with effective communication and

Qualifications

• 2+ years in technical support, support engineering, or integrations, ideally at a SaaS, fintech, or payroll/HR tech company.
• Hands-on experience handling escalated or Tier 2 support cases end to end.
• Working knowledge of SQL (MySQL or similar) for querying and validating data.
• Experience with REST APIs and file-based integrations (SFTP, CSV, flat files), including tools like Postman.
• Clear written and verbal communication, with the ability to explain technical issues to non-technical customers.

Responsibilities

• Escalation management: Own Tier 2 escalations from intake through resolution and close-out.
• Integrations: Set up and configure new client integrations with payroll, HR, and timekeeping systems via API and file-based connections.
• Logs and data investigation: Review logs, write SQL queries, perform data quality checks, and build reports.
• Process and knowledge: Write troubleshooting guides and training materials, follow security policies, achieve team goals.

Skills

SQL

REST APIs

Postman

Zendesk

Education

Bachelor's degree or equivalent

Tools

SFTP/CSV

Job description

Immediate is hiring a Technical Support Specialist to backstop our Customer Support team. You will own Tier 2 escalations, reproduce issues, and drive them to resolution, while setting up and maintaining client integrations to ensure accurate payroll and HR data flow.

You'll collaborate with Implementation, Product, and Engineering, write clear bug reports, and validate data mappings. Strong SQL, REST API, and file-based integration experience are required, with effective communication and