Senior Product Support Manager – Branch Ops & Growth

Forklifts Group; Orange (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

The Product Support Manager at Forklifts Group in Orange, California oversees branch product support with a focus on parts and service, staff leadership, and profitability. This supervisory role ensures the operation meets customer expectations while driving growth and efficiency.

Responsibilities include staffing, cost control, safety, process documentation, and collaboration with sales. The ideal candidate brings 5+ years of management and mechanical experience, strong communication, and

Qualifications

• At least five years of progressively responsible management experience.
• Previous mechanical experience required.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to work independently and prioritize demands and execute tasks.
• Keen attention to detail.
• Strong project management and organizational skills.

Responsibilities

• Monitors and controls the performance of the branch product support departments using reporting and tracking systems.
• Maintains staffing levels for the total branch from technicians to office support staff, as dictated by business levels.
• Provides support to the local sales team by fostering a good relationship with the sales manager, communicating sales and product support issues, and working towards growing the total branch performance.
• Develops and maintains process documentation, including training and developing the technical and analytical skills of less experienced team members.
• Leads by example in following and enforcing company policies and procedures.

Skills

Team leadership

Project management

Communication skills

Attention to detail

Prior experience in management

Education

High School Diploma or equivalent

Bachelor's Degree in Business or related field preferred

Tools

Microsoft Office Suite

Job description

The Product Support Manager at Forklifts Group in Orange, California oversees branch product support with a focus on parts and service, staff leadership, and profitability. This supervisory role ensures the operation meets customer expectations while driving growth and efficiency.

Responsibilities include staffing, cost control, safety, process documentation, and collaboration with sales. The ideal candidate brings 5+ years of management and mechanical experience, strong communication, and