Senior Product Support Engineer - Data-Driven Troubleshooting

Applied Materials; Gloucester (MA); On-site; USD 128,000 - 176,000; Full time

Job summary

Applied Materials is seeking a Global Product Support Engineer IV in Gloucester, MA, to own and resolve the most complex field and factory issues for Sculpta systems. This senior role interfaces with Field Service, Systems Engineering, Manufacturing, Quality, and R&D to drive high‑severity escalations and reliability improvements.

The position offers a high degree of autonomy and visibility, with on‑site field support, NPI input, CAPA execution, and continuous improvement responsibilities across

Qualifications

• 8+ years of experience in product support, systems engineering, or semiconductor capital equipment.
• Strong hands‑on experience with complex electro‑mechanical systems.
• Demonstrated ability to solve complex technical problems using data‑driven analysis and engineering judgment.
• Proven ability to operate independently on ambiguous, high‑impact technical challenges.

Responsibilities

• Own high‑severity L4 system escalations, driving end‑to‑end technical resolution and closure.
• Serve as the primary technical interface between Field Service, Systems Engineering, Manufacturing, Quality, and R&D.
• Lead structured troubleshooting of complex electro‑mechanical, vacuum, plasma, controls, and integration‑related issues.
• Define and drive corrective and preventive actions (CAPA) across hardware, software, process, and operational domains.
• Provide senior‑level technical support to key customers, including on‑site support during critical escalations.

Skills

Data-driven analysis

Independent work

Engineering judgment

Education

Bachelor’s/Master’s/PhD in Mechanical, Electrical, Systems or related Engineering

Tools

JMP

Microsoft Excel

Job description

Applied Materials is seeking a Global Product Support Engineer IV in Gloucester, MA, to own and resolve the most complex field and factory issues for Sculpta systems. This senior role interfaces with Field Service, Systems Engineering, Manufacturing, Quality, and R&D to drive high‑severity escalations and reliability improvements.

The position offers a high degree of autonomy and visibility, with on‑site field support, NPI input, CAPA execution, and continuous improvement responsibilities across