Senior Product Owner - Secure Messaging & Live Chat

Ameriprise Financial Services, LLC; Minneapolis (MN); On-site; USD 105,000 - 145,000; Full time

Job summary

Ameriprise Financial Services, LLC is seeking a Senior Associate Product Owner to join an agile team focused on Secure Message Center, Virtual Assistant, and Live Agent Chat for the Client Secure Site. You will work with product, engineering, UX, content, risk, and compliance to deliver secure messaging and self-service experiences for clients and advisors.

You will help advance strategic priorities across messaging and conversational support while identifying opportunities to improve

Qualifications

• Strong business analysis and project management skills with high attention to detail.
• Experience supporting or partnering with product management on software-based solutions.

Responsibilities

• Lead execution of product strategy and delivery for one or more agile Scrum teams.
• Define and execute digital product strategy with KPIs aligned to business outcomes.
• Partner with business, technology, UX, risk, and compliance to deliver enhancements.
• Own product backlogs, roadmaps, and prioritization to drive measurable value.
• Identify opportunities to improve customer experiences, drive engagement, and support business growth.

Skills

Business analysis

Project management

Product collaboration

Job description

Ameriprise Financial Services, LLC is seeking a Senior Associate Product Owner to join an agile team focused on Secure Message Center, Virtual Assistant, and Live Agent Chat for the Client Secure Site. You will work with product, engineering, UX, content, risk, and compliance to deliver secure messaging and self-service experiences for clients and advisors.

You will help advance strategic priorities across messaging and conversational support while identifying opportunities to improve