Senior Associate Product Owner

Ameriprise Financial Services, LLC; Minneapolis (MN); On-site; USD 105,000 - 145,000; Full time

Job summary

Ameriprise Financial Services, LLC is seeking a Senior Associate Product Owner to join an agile team focused on Secure Message Center, Virtual Assistant, and Live Agent Chat for the Client Secure Site. You will work with product, engineering, UX, content, risk, and compliance to deliver secure messaging and self-service experiences for clients and advisors.

You will help advance strategic priorities across messaging and conversational support while identifying opportunities to improve

Qualifications

• Strong business analysis and project management skills with high attention to detail.
• Experience supporting or partnering with product management on software-based solutions.

Responsibilities

• Lead execution of product strategy and delivery for one or more agile Scrum teams.
• Define and execute digital product strategy with KPIs aligned to business outcomes.
• Partner with business, technology, UX, risk, and compliance to deliver enhancements.
• Own product backlogs, roadmaps, and prioritization to drive measurable value.
• Identify opportunities to improve customer experiences, drive engagement, and support business growth.

Skills

Business analysis

Project management

Product collaboration

Job description

About Our Company

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Ameriprise Financial has an exciting opportunity for a Senior Associate Product Owner to join a high-impact agile team focused on Secure Message Center, Virtual Assistant, and Live Agent Chat capabilities across the Client Secure Site. In this role, you'll partner closely with product, engineering, UX, content, risk, and compliance teams to deliver secure communication and self-service experiences that support client and advisor needs. You'll help advance key strategic priorities across messaging and conversational support experiences while identifying opportunities to improve engagement, streamline servicing, and evolve future communication and support capabilities.

Key Responsibilities

• Lead execution of product strategy and delivery for one or more agile Scrum teams. Represent the customer and business needs throughout the product lifecycle, defining roadmaps, priorities, and requirements.
• Define and execute digital product strategy. Establish and monitor key performance indicators aligned to business outcomes and regularly communicate progress to stakeholders and leadership.
• Partner with business, technology, UX, risk, and compliance stakeholders to identify, prioritize, and deliver product enhancements aligned to strategic objectives.
• Own product backlogs, roadmap planning, and prioritization activities to ensure teams are focused on delivering measurable customer and business value.
• Identify opportunities to improve customer experiences, drive engagement, and support business growth through ongoing assessment of customer needs, product performance, and market trends.

Required Qualifications

• Strong business analysis and project management skills with a high attention to detail
• Experience supporting or partnering with product management on software-based solutions