Senior Product Manager, Zelle Commerce & Payments

JPMorganChase; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking an experienced Product Manager to join a team expanding Zelle beyond P2P payments, enabling merchants and banks to offer instant transfers, bill payments, and checkout powered by real-time rails.

You will define data, features, and user experiences for commerce use cases, partnering across product, engineering, design, and risk to deliver a bank-direct payment method.

Qualifications

• Minimum 5+ years of product management experience.
• Experience building and launching digital payments products.
• Experience in commerce payments including e-commerce and POS.
• Ability to translate complex problems into clear requirements, roadmaps, and prioritization decisions.
• Experience partnering with engineering, design, and data teams to deliver products from discovery through launch.
• Ability to align diverse stakeholders and drive execution in a cross-functional environment.
• Familiarity with payment risk, fraud considerations, and control requirements.

Responsibilities

• Define the product vision, strategy, and roadmap to expand Zelle into commerce payment use cases (e-commerce, POS), while supporting bill payment use cases.
• Identify target customer segments, key user journeys, and priority use cases, and translate them into clear product requirements.
• Design end-to-end checkout and payment experiences that balance speed, security, usability, and trust.
• Partner with engineering and design to deliver scalable capabilities (APIs, integrations, and platform features) that enable merchant acceptance.
• Develop network and ecosystem requirements in collaboration with participating banks and external partners.
• Define product data needs, instrumentation, and success metrics; use insights to prioritize improvements and drive adoption.
• Coordinate with risk, compliance, and operational teams to ensure the product is delivered with appropriate controls and customer protections.
• Lead AI-enabled cross-functional execution from discovery through launch, including pilot planning, rollout readiness, and post-launch iteration.
• Communicate decisions, trade-offs, and progress clearly to stakeholders and senior leaders.
• Drive new operating models for an AI-first product development lifecycle.

Skills

Product management

Digital payments

Commerce payments

Cross-functional collaboration

AI in product management

Job description

JPMorgan Chase is seeking an experienced Product Manager to join a team expanding Zelle beyond P2P payments, enabling merchants and banks to offer instant transfers, bill payments, and checkout powered by real-time rails.

You will define data, features, and user experiences for commerce use cases, partnering across product, engineering, design, and risk to deliver a bank-direct payment method.