Senior Product Manager, Zelle Commerce Expansion

JPMorgan Chase; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking an experienced Product Manager to lead the Zelle Expansion initiative, bringing bank-direct payment experiences to commerce use cases such as e-commerce, POS, and bill payments. You will translate strategy into roadmaps, customer journeys, and measurable outcomes on a cross-functional team.

You will collaborate with engineering, design, operations, risk, and external partners to deliver scalable APIs and platform features, with a focus on speed, security, and user trust

Qualifications

• 5+ years of product management experience.
• Experience building and launching digital payments products.
• Experience in commerce payments, including merchant acceptance.
• Ability to translate complex problems into clear requirements, roadmaps, and prioritization decisions.

Responsibilities

• Define the product vision, strategy, and roadmap to expand Zelle into commerce payment use cases (e-commerce, POS), while supporting strategy and execution for bill payment use cases.
• Identify target customer segments, key user journeys, and priority use cases, and translate them into clear product requirements.
• Design end-to-end checkout and payment experiences that balance speed, security, usability, and trust.
• Partner with engineering and design to deliver scalable capabilities (APIs, integrations, and platform features) that enable merchant acceptance.
• Develop network and ecosystem requirements in collaboration with participating banks and external partners.
• Define product data needs, instrumentation, and success metrics; use insights to prioritize improvements and drive adoption.
• Coordinate with risk, compliance, and operational teams to ensure the product is delivered with appropriate controls and customer protections.
• Lead AI-enabled cross-functional execution from discovery through launch, including pilot planning, rollout readiness, and post-launch iteration.
• Communicate decisions, trade-offs, and progress clearly to stakeholders and senior leaders.
• Drive new operating models for an AI-first product development lifecycle

Skills

Product management

Digital payments

Commerce payments

Roadmapping

Cross-functional collaboration

AI in product management

Job description

JPMorgan Chase is seeking an experienced Product Manager to lead the Zelle Expansion initiative, bringing bank-direct payment experiences to commerce use cases such as e-commerce, POS, and bill payments. You will translate strategy into roadmaps, customer journeys, and measurable outcomes on a cross-functional team.

You will collaborate with engineering, design, operations, risk, and external partners to deliver scalable APIs and platform features, with a focus on speed, security, and user trust