Senior Product Manager, SMB Tech & AI Platforms

Amazon; Sunnyvale (CA); On-site; USD 174,000 - 235,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Senior Product Manager - Technical for the Ring SMB team to lead product strategy and execution for small and medium business customers. You will own end-to-end product experiences across Ring apps, AI capabilities, and multi-site management, shaping how business owners interact with Ring security products on mobile and web.

You will collaborate with engineering, design, and platform teams to define requirements, metrics, and a scalable roadmap while

Qualifications

• 5+ years of technical product or program management experience.
• Experience owning roadmap strategy and definition.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience representing and advocating for customers during executive-level prioritization and planning.
• Bachelor's degree.

Responsibilities

• Own the product strategy and roadmap for SMBs — defining the north star vision and experiences for business customers on the Ring app; developing 0 to 1 products that address those needs.
• Define the vision and phased rollout plan for Ring's business web experience, enabling multi-location management at scale.
• Drive product requirements for AI-powered features tailored to business customers that solve core operating pain points for business owners, leveraging Ring Appstore.
• Own the product direction for an AI-powered device recommendation and advisory experience, guiding it from prototype to customer launch.
• Partner with engineering, UX design, and platform teams to write PRDs, define success metrics, and ship features on a regular mobile app release cadence.
• Engage with system architecture discussions, understand platform dependencies and trade-offs, and make informed technical decisions that balance speed, quality, and scalability.
• Coordinate cross-team workstreams spanning mobile, web, cloud, and third-party integrations.

Skills

Technical PM experience

Roadmap ownership

Engineering collaboration

Executive stakeholder management

Cross-functional teamwork

Education

Bachelor's degree

Tools

Tableau

Qlikview

QuickSight

Job description

Amazon.com Services LLC is seeking a Senior Product Manager - Technical for the Ring SMB team to lead product strategy and execution for small and medium business customers. You will own end-to-end product experiences across Ring apps, AI capabilities, and multi-site management, shaping how business owners interact with Ring security products on mobile and web.

You will collaborate with engineering, design, and platform teams to define requirements, metrics, and a scalable roadmap while