Senior Product Manager, Patient CRM & Engagement

Veeva Systems, Inc.; Pleasanton (CA); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is a leading life sciences SaaS company and Work Anywhere employer seeking a Senior Product Manager for Patient CRM within the Vault CRM ecosystem.

You will own the patient-centric vision and drive a dedicated roadmap bridging traditional CRM with patient engagement, enrollment, and adherence workflows. You will collaborate across product teams, translate complex patient journeys into technical specs, and partner with AI teams to build empathetic, efficient agents for patient

Qualifications

• HealthTech experience with patient services and privacy regulations (HIPAA/GDPR).
• 3+ years product management in a software company for enterprise SaaS.
• Ability to influence roadmaps across multiple product teams.
• Strong data-driven problem solving.
• Experience writing detailed requirements and leading agile engineering teams.
• Translate clinical terms into technical requirements for developers and executives.

Responsibilities

• Own the Patient CRM roadmap—recruitment, enrollment and engagement features.
• Collaborate with Vault CRM PM teams to align core platform needs.
• Represent the product team at Patient Services events and gather market insights.
• Translate patient journeys (reimbursement, trials, adherence) into specs.
• Partner with AI PM to build agents for patient case managers and teams.
• Guide features from concept to global release and customer adoption.

Skills

HealthTech industry experience

Product management

Strategic influence

Analytical rigor

Technical execution

Communication

Tools

Backlog management

Agile methodologies

Job description

Veeva Systems, Inc. is a leading life sciences SaaS company and Work Anywhere employer seeking a Senior Product Manager for Patient CRM within the Vault CRM ecosystem.

You will own the patient-centric vision and drive a dedicated roadmap bridging traditional CRM with patient engagement, enrollment, and adherence workflows. You will collaborate across product teams, translate complex patient journeys into technical specs, and partner with AI teams to build empathetic, efficient agents for patient