Senior Product Manager - Patient CRM

Veeva Systems; Boston (MA); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

A leading healthcare SaaS company is seeking a Senior Product Manager to drive the patient-centric vision in their CRM platform. The role involves strategy development for patient engagement processes and collaborating with product teams to meet patient needs. Candidates should have at least 5 years in Patient Services, knowledge of software product management, and strong analytical skills. This position includes competitive benefits and a flexible working environment.

Qualifications

• Minimum of 5 years in Patient Services or related fields.
• 3+ years of product management experience in software.
• Strong ability to influence across product teams.
• Exceptional problem-solving and analytical skills.
• Experience in agile environments.

Responsibilities

• Own the strategy for patient recruitment and engagement.
• Collaborate with product teams for optimized patient services.
• Represent the product team at relevant events.
• Translate patient journeys into technical specifications.
• Work with UX and engineering for feature releases.

Skills

HealthTech Industry Expertise

Software Product Management

Strategic Influence

Analytical Rigor

Technical Execution

Communication

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Senior Product Manager for Patient CRM, you will be the primary architect of the patient-centric vision within our broader Vault CRM ecosystem. You will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI agents, mobile capabilities, and data architecture, evolves to meet the unique, highly sensitive requirements of Patient Support Programs (PSPs) and Patient Services. You will act as the subject matter expert and advocate, driving a dedicated roadmap that bridges the gap between traditional CRM functionality and specialized patient engagement, adherence, and enrollment workflows.

What You’ll Do

• Contribute to the Patient CRM Roadmap: Own the strategy and delivery of the features specific to patient recruitment, enrollment, and long-term engagement processes.
• Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate patient-specific requirements into the core platform. You will ensure that core capabilities are optimized for the high-touch, high-security nature of patient services.
• Industry Representation & Thought Leadership: Represent the product team at Patient Services and Hub-focused events. You will share our vision for the future of patient orchestration and gather market intelligence to inform our strategy.
• Requirement Synthesis: Translate the complexities of patient journeys, including reimbursement, clinical trial support, and therapy adherence, into technical specifications.
• AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently.
• Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption.

Requirements

• HealthTech Industry Expertise: Minimum of 5 years of experience in Patient Services, Hub Operations, Field Reimbursement, or Product Management for patient-specific software. You must have a deep understanding of HIPAA, GDPR, and patient privacy regulations.
• Software Product Management: 3+ years of PM experience at a software company, with a proven track record of owning and launching enterprise-grade SaaS products.
• Strategic Influence: Demonstrated ability to work across multiple product teams to influence roadmaps and drive shared goals in a complex, matrixed PM environment.
• Analytical Rigor: Exceptional problem-solving skills with a "show me the data" mindset to uncover the "why" behind customer needs.
• Technical Execution: Experience writing detailed requirement specifications, managing backlogs, and leading engineering teams in an agile environment.
• Communication: Superior ability to translate Patient Services "shop talk" into technical requirements for developers and executive-level visions for customers.

Nice to Have

• Experience with conversational AI, recommendation engines, or large language models (LLMs)
• Deep knowledge of benefit verification, prior authorization and co-pay assistance
• Experience with configurable enterprise SaaS solutions.
• Prior exposure to the Veeva Vault Platform.
• Background in software development or computer science.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $120,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].