Senior Product Manager New York; United States

MongoDB; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Join a forward-thinking company as a Senior Product Manager in CRM TechOps, where you'll drive innovations in sales technologies. Collaborate with diverse teams to enhance operational efficiency and customer engagement through Salesforce and other platforms. This role offers the chance to influence strategic projects that shape the future of business growth and efficiency. If you're passionate about transforming challenges into successful solutions and thrive in a dynamic environment, this opportunity is perfect for you. Embrace the chance to make a significant impact on the organization and its customers.

Benefits

Generous parental leave policy

Fertility assistance

Employee affinity groups

Supportive work culture

Qualifications

• 8+ years in product management or related technical role.
• Experience in Salesforce ecosystem and enterprise software products.

Responsibilities

• Shape development and implementation of internal CRM initiatives.
• Work cross-functionally to build high-quality products.

Skills

Product Management

Salesforce

Agile SDLC

Data Analysis

Interpersonal Skills

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce.com

Marketo

ZoomInfo

Cognism

Segment.io

Job description

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

About the Role:

The CRM Tech team is at the heart of our Sales and Go-to-Market transformations. As key drivers of business growth, the team architects, develops, and supports a suite of essential sales technologies—with Salesforce as the central platform. We're committed to optimizing and seamlessly integrating systems that empower Marketing, Sales, and Customer Success teams, enhance operational efficiency, and elevate customer engagement.

A critical part of our strategy involves leveraging advanced third-party data enrichment and automation platforms—including Marketo, ZoomInfo, Cognism, Segment.io, and others—to deliver deeper insights, improve lead quality, and enable smarter, more personalized engagement throughout the customer journey.

Join us and become part of a forward-thinking, innovative team that plays a pivotal role in shaping and executing our sales strategies. Ideal candidates will have deep expertise in Lead-to-Opportunity processes within the Salesforce ecosystem, along with hands-on experience integrating vendor solutions that extend and enhance Salesforce’s capabilities.

This position is based in New York or remote within the U.S., with a work schedule aligned to Eastern Standard Time.

You’ll spend your time deeply understanding business problems, working with your team to develop hypotheses, and validating them with creative product solutions. You will own a roadmap that will influence change several years out and your contributions will drive top line growth and efficiency gains across our entire business.

Responsibilities:

As the Senior Product Manager of CRM TechOps at MongoDB, you will play a pivotal role in shaping the development and implementation of our internal CRM initiatives.

• Execute against the vision and strategy for a business-critical area of our Go To Market
• Work with Marketing Ops, Sales Ops, Customer Success Managers to understand their goals and help define system solutions
• Help drive our Salesforce Lead, Account & Territory transformation Product roadmap by aligning with business priorities, creating and presenting a framework to transform the existing Core CRM implementation
• This role should have technical acumen and Salesforce.com platform knowledge to be able to do basic platform configurations, put together a solution via POC, and document high level use cases
• As Core CRM expert, lead company priorities and strategic projects across multiple cross functional teams (Sales, Marketing, CSM etc.)
• Work cross-functionally with CRM and broader TechOps Leadership, Design, Engineering, and Sales, Customer Success and Customer Engineering to build high-quality products that solve cross-functional business problems
• Identify user needs and pains, and business opportunities through a combination of research, feedback collection, and analysis, and share your learnings with your colleagues
• Define and prioritize projects that support that will be most impactful to the success of your product line
• End-to-end ownership of your product area: Authoring of Product Description (PD) documents, enablement, demos, support, and materials for new features, all while looking at data to make sure we are meeting our success metrics
• Work closely with the Internal Product & Engineering and the broader Product team to provide input on the long-term vision of how our Product portfolios can support our CRM TechOps strategy
• Drive execution against our plan, making trade-offs, anticipating needs and risks, and ensuring frequent and clear communication

Requirements:

• 8+ years of experience in product management or related technical role
• Minimum 5+ years of Product Management experience building enterprise software products and/or tech services and/or platforms and/or other internal products & tools
• Ability to distill abstract challenges into strategy and break that down into a cohesive plan that empowers teams to turn problems into business success
• Ability to think big and small - you should be comfortable whiteboarding a completely new experience or optimizing an existing workflow or process. You’ll know when to do which. You can initiate and work concurrently on multiple projects
• The technical know-how to partner with CRM engineering/development to work on the roadmap you define.
• Good understanding and knowledge of implementation methodologies and different product development approaches and preferably, hands-on experience working on Salesforce.com platform
• Excellent interpersonal skills, both written and verbal, enabling you to bridge gaps and collaborate across design, engineering, marketing, sales, customer support, and users
• Experience with Agile SDLC (Software Development Life Cycle), particularly in your ability to break down complex programs into smaller, manageable increments and execute on functional pieces of software with each iteration
• Data and business-minded. You deeply understand why our products work for our customers and how to measure long-term impact
• Possesses strong experience in the Salesforce ecosystem especially, experience in Salesforce User Management, Account Management, Lead Management Territory planning, Account Planning and building based business models

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB’s base salary range for this role in the U.S. is: