Senior Product Manager, Loyalty & Rewards

Michaels; Irving (TX); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Tuition assistance

Job summary

The Michaels Companies Inc. seeks an experienced Sr. Product Manager for Loyalty & Rewards to own strategy, roadmap, and execution across multiple teams in Irving, TX. You will represent customers, drive feature delivery, and mentor junior PMs to raise product impact.

You will evangelize customer insights, partner with engineering and business units, and design tests to validate solutions while navigating global implications and localization effects.

Qualifications

• Delivery of product feature(s) and/or analysis or research in support of feature requirements as an IC.
• Must have influence and creditability with engineers.
• Empathetic to customer experience down to the smallest detail with product design and requirements discovery.
• Understand customer problems.
• Breakdown software development and create an iterative development process and prioritization criteria.
• All sprints, and demos through Jira - using Jira to track progress.
• Clear documentation on products.
• Execute with excellence.
• Define clear DoD for completion and KPIs for success and hold the team accountable.
• Customer engagement to collect product requirements.
• Customer engagement post-release.
• Articulate and precise written and verbal communication to customers.
• Communication to VP and C+ level: Tech, Business, Finance/Corp.
• Create a culture of transparency, trust, and respect.
• Be firm without being pushy.
• Scope well, do not overpromise or underdeliver.
• Curious and willing to learn.
• Exceptional customer service, listening, problem-solving and interpersonal skills.
• Strong verbal and written communication skills.

Responsibilities

• Evangelize peers with customer insights across their focused domain area.
• Form a global understanding of the customer experience in their domain based on a synthesis of insights from multiple qualitative and quantitative sources.
• Represent customers in trade-off decisions within their domain.
• Assist with the development of a global product strategy.
• Partner across teams in creating a customer experience.
• Provide a strong product point of view with business partners.
• Manage the design process through multiple waves of divergent and convergent thinking.
• Adjust requirements based on new data or strategy changes.
• Design tests to evaluate solutions with data.
• Adapt analysis to a specific situation with global implications.
• Understand systems and technologies related to their domain.
• Facilitate all aspects of the technical design process effectively across multiple teams and platforms.
• Understand localization impact of product changes.
• Set appropriate milestones and final deadlines for cross functional teams.
• Advocate software development methodology for a particular project based on experience.
• Create and manage product roadmaps.
• Ensure buy-in for the product strategy within the cross-functional team.
• Promptly and swiftly adapt the approach to a wide array of different or changing situations.
• Other duties as assigned.

Skills

Influence with engineers

Customer empathy

Product strategy ownership

Communication (written & verbal)

Leadership of junior PMs

Agile / Jira proficiency

Education

Bachelor’s Degree in Computer Science or Business

Master’s degree in Computer Science or Business

Tools

Jira

Job description

The Michaels Companies Inc. seeks an experienced Sr. Product Manager for Loyalty & Rewards to own strategy, roadmap, and execution across multiple teams in Irving, TX. You will represent customers, drive feature delivery, and mentor junior PMs to raise product impact.

You will evangelize customer insights, partner with engineering and business units, and design tests to validate solutions while navigating global implications and localization effects.