Senior Product Manager, IVR Platform & AI

Capital One; McLean (VA); On-site; USD 165,000 - 188,000; Full time

Job summary

Capital One is seeking a Manager of Product Management for the IVR Platform. You will own the end-to-end strategy, roadmap, and success of foundational capabilities powering the enterprise IVR platform.

This role centers on the AI roadmap, shaping how AI capabilities are tested and enabled across LOB IVR teams. You will partner with engineering and product to translate priorities into a strategic plan that improves platform availability and usability while building shared capabilities for the

Qualifications

• Bachelor's or Master’s Degree in a quantitative field or related degree.
• 3+ years of Product Management experience, with collaboration across teams.

Responsibilities

• Own end-to-end strategy, roadmap, and success of the IVR Platform.
• Translate cross-LOB priorities into a strategic roadmap to improve availability and usability.

Skills

Product Management

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's or Master’s Degree in a quantitative field

Bachelor's degree + 3 years PM experience

Job description

Capital One is seeking a Manager of Product Management for the IVR Platform. You will own the end-to-end strategy, roadmap, and success of foundational capabilities powering the enterprise IVR platform.

This role centers on the AI roadmap, shaping how AI capabilities are tested and enabled across LOB IVR teams. You will partner with engineering and product to translate priorities into a strategic plan that improves platform availability and usability while building shared capabilities for the