Product Manager, IVR Platform & AI Enablement

Capital One; Chicago (IL); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One is seeking a Manager, Product Management for the IVR Platform. You will own end-to-end strategy, roadmap, and success of foundational capabilities powering the enterprise IVR experiences across the organization.

You will partner with engineering and product teams to translate cross-LOB priorities into a strategic roadmap that improves platform availability and usability, enabling AI-driven customer interactions at scale.

Qualifications

• Bachelor's or Master’s degree in a quantitative field or related field
• Bachelor's degree in any field with at least 3 years of Product Management experience

Skills

Product Management

Education

Quantitative degree (Bachelor/Master)

Bachelor in any field + 3 years Product Management

Job description

Capital One is seeking a Manager, Product Management for the IVR Platform. You will own end-to-end strategy, roadmap, and success of foundational capabilities powering the enterprise IVR experiences across the organization.

You will partner with engineering and product teams to translate cross-LOB priorities into a strategic roadmap that improves platform availability and usability, enabling AI-driven customer interactions at scale.