Manager, Product Management - IVR Platform

Capital One; McLean (VA); On-site; USD 165,000 - 188,000; Full time

Job summary

Capital One is seeking a Manager of Product Management for the IVR Platform. You will own the end-to-end strategy, roadmap, and success of foundational capabilities powering the enterprise IVR platform.

This role centers on the AI roadmap, shaping how AI capabilities are tested and enabled across LOB IVR teams. You will partner with engineering and product to translate priorities into a strategic plan that improves platform availability and usability while building shared capabilities for the

Qualifications

• Bachelor's or Master’s Degree in a quantitative field or related degree.
• 3+ years of Product Management experience, with collaboration across teams.

Responsibilities

• Own end-to-end strategy, roadmap, and success of the IVR Platform.
• Translate cross-LOB priorities into a strategic roadmap to improve availability and usability.

Skills

Product Management

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's or Master’s Degree in a quantitative field

Bachelor's degree + 3 years PM experience

Job description

Manager, Product Management - IVR Platform Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

Capital One’s IVR (Interactive Voice Response) team owns the "front door" to our brand—the critical first point of contact for millions of customers seeking clarity, support, and resolution. We aren't just managing a phone menu; we are building a sophisticated, AI-driven conversational platform that serves as the gateway to the IVR experiences across Card, Bank, and Auto.

About the Role

As Product Manager of the IVR Platform, you will own the end-to-end strategy, roadmap, and success of the foundational capabilities that power the enterprise platform. This role sits at the center of our AI roadmap — you'll shape how we test and enable the AI capabilities that each LOB IVR team will leverage. You'll partner closely with engineering and product, translating cross-LOB priorities into a strategic roadmap that relentlessly improves the platform's availability and usability, while building the common capabilities that make great customer experiences possible for every IVR team across the enterprise.

Capital One Product Framework

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 3 years of Product Management experience
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

Salary and Compensation

• Chicago, IL: $149,800 - $171,000 for Manager, Product Management
• McLean, VA: $164,800 - $188,100 for Manager, Product Management
• New York, NY: $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $149,800 - $171,000 for Manager, Product Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits and Total Rewards

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Company Culture

At Capital One, we’re building a leading information-based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.