Senior IVR & Conversational AI Product Leader

GEICO; Bethesda (MD); Vor Ort; USD 140.000 - 230.000; Vollzeit

Zusammenfassung

GEICO is seeking a Senior Product Manager to lead the IVR and conversational AI portfolio, shaping the voice-first customer experience. You will own the product strategy for the IVR platform, drive roadmaps, and ensure solutions meet customer needs while delivering business outcomes.

Collaboration with engineering, design, operations, and executives is essential to increase self-service adoption and satisfaction.

Qualifikationen

• Bachelor's degree in a related field; 5+ years in product management for voice/AI products.
• Experience leading IVR and conversational AI solutions with cloud-based contact centers.
• Strong leadership and communication skills; ability to influence across the organization.

Aufgaben

• Define IVR and conversational AI product vision, strategy, and roadmap.
• Lead cross-functional teams through product lifecycle from concept to launch.
• Gather insights via market research, interviews, and analytics to inform decisions.
• Design intuitive voice flows to maximize self-service while ensuring satisfaction.
• Prioritize features based on impact, feasibility, and customer feedback.

Kenntnisse

Product management

Voice and conversational AI

Leadership

Communication

Data-driven decisions

Agile methodologies

Cross-functional collaboration

Ausbildung

Bachelor's degree

Advanced degree preferred

Tools

JIRA

Azure DevOps

Amazon Connect

Jobbeschreibung

GEICO is seeking a Senior Product Manager to lead the IVR and conversational AI portfolio, shaping the voice-first customer experience. You will own the product strategy for the IVR platform, drive roadmaps, and ensure solutions meet customer needs while delivering business outcomes.

Collaboration with engineering, design, operations, and executives is essential to increase self-service adoption and satisfaction.