Senior Product Manager – Digital Transformation

Willan Technologies group; Harrisburg (Dauphin County); Hybrid; USD 120,000 - 170,000; Part time

Job summary

Willan Technologies is seeking a Senior Product Manager to lead the modernization of PA PUC’s CAI application, a critical system resolving consumer complaints with utility companies. The role involves shaping the product vision and guiding a three-year modernization initiative with stakeholders, architects, developers, designers, and vendors to deliver a secure, accessible solution.

You will own the product roadmap, translate business needs into actionable user stories, and oversee lifecycle

Qualifications

• 5+ years leading large-scale public-sector modernization projects.
• Experience modernizing legacy apps and digital transformation.
• Strong ability to translate stakeholder needs into user stories and backlog.
• Experience with Agile/Scrum and Azure DevOps or Jira.
• Excellent communication across technical and business audiences.

Responsibilities

• Own the product vision and roadmap, aligning priorities with value, goals, risks and dependencies.
• Lead stakeholder discovery and translate needs into user stories and a prioritized backlog.
• Guide lifecycle from discovery through development, testing, deployment and adoption.
• Collaborate with architects on platform, architecture and integration decisions.
• Facilitate backlog refinement, sprint planning, reviews and retrospectives.
• Oversee large-scale data conversion activities, including testing and validation.
• Define success metrics and track outcomes against objectives.
• Support change management, user training and adoption.
• Ensure alignment with security, accessibility, privacy and compliance standards.
• Communicate progress, risks, and recommendations to leadership.

Skills

Public-sector modernization

Stakeholder management

Agile/Scrum

Backlog management

User story writing

Communication skills

Roadmap planning

Education

Bachelor’s degree or equivalent

Tools

Azure DevOps

Jira

Job description

Company: Willan Technologies
Client: Pennsylvania Public Utility Commission (PA PUC)
Location: Pennsylvania — Harrisburg and surrounding areas preferred
Work arrangement: Hybrid | 2 days onsite, including Wednesday; 3 days remote
Employment type: Contract

Build a better public service experience

Senior Product Manager - Digital Transformation

Willan Technologies is seeking an experienced Senior Product Manager to lead the modernization of PA PUC’s CAI application—a critical system supporting the resolution of consumer complaints involving utility companies.

You will shape the product vision and guide delivery for a planned three-year modernization initiative, working with business stakeholders, architects, developers, designers, and vendors to turn complex needs into an accessible, secure, and effective solution.

What You’ll Do

• Own the product vision and roadmap, aligning priorities with business value, strategic goals, risks, and dependencies.

• Lead stakeholder discovery and translate business needs into user stories, acceptance criteria, and a prioritized product backlog.

• Guide the product lifecycle from discovery and design through development, testing, implementation, and adoption.

• Partner with architects and technical teams on platform, architecture, and integration decisions.

• Facilitate backlog refinement, sprint planning, reviews, and retrospectives.

• Oversee large-scale data conversion activities, including testing and validation.

• Define product success metrics and track outcomes against business objectives.

• Support change management, user training, and adoption.

• Ensure alignment with Commonwealth and PA PUC security, accessibility, data privacy, and compliance standards.

• Resolve delivery impediments and communicate progress, risks, and recommendations to leadership.

Required Qualifications

• At least 5 years of experience as a Product Manager leading large-scale, $10M public-sector modernization efforts.

• Demonstrated success modernizing legacy applications or leading digital transformation projects.

• Strong experience gathering requirements from diverse stakeholders and developing actionable user stories and product backlogs.

• Working knowledge of Agile/Scrum and tools such as Azure DevOps or Jira.

• Experience overseeing and testing large data conversions.

• Excellent communication skills, including the ability to explain complex topics to technical and business audiences.

• Strong organization, prioritization, and stakeholder management skills.

Preferred Qualifications

• Enterprise application modernization experience, including legacy platform migrations and transitions to modern architectures.

• Familiarity with the Microsoft technology stack, Microsoft Azure, or content management systems.

• Experience in process improvement and business process reengineering.

• Knowledge of WCAG 2.1 accessibility standards and public-sector compliance requirements.

• Experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field—or equivalent experience.

Work Schedule & Location

This position requires two onsite days each week, including Wednesday, with three days available for remote work. PUC offices are available across Pennsylvania. Candidates local to Harrisburg or surrounding areas are preferred.