Product Manager

InstantServe LLC; Harrisburg (Dauphin County); Hybrid; USD 96,000 - 152,000; Full time

Job summary

InstantServe LLC seeks an experienced Product Manager to lead a 9-month modernization of a public-sector application in a hybrid work model (2 days onsite per week in PA, Wednesdays included). You will own vision, strategy, and roadmap, translating business needs into actionable user stories and managing the backlog in Agile/Scrum settings.

You will coordinate with architects, developers, UX designers, and vendors to drive platform decisions, define KPIs, and prioritize features based on

Qualifications

• 5+ years leading large-scale public-sector modernization/digital transformation projects.
• Experience managing product backlogs in Agile/Scrum environments.
• Strong leadership and stakeholder management skills.

Responsibilities

• Own the product vision, strategy, and roadmap for multi-year modernization.
• Elicit, document, and prioritize business requirements into user stories.
• Lead cross-functional collaboration with architects, developers, UX designers, and vendors.
• Facilitate Agile ceremonies and KPI definition.
• Oversee data conversion strategy, testing, and change management.
• Ensure alignment with security, WCAG 2.1 accessibility, and data privacy standards.

Tools

Jira

ADO

Job description

The client is seeking an experienced Product Manager for a 9-month hybrid contract (2 days/week onsite in PA, including Wednesdays) to lead the 3-year modernization of the client’s application—a critical platform used for resolving public utility complaints.

Key Responsibilities & Scope:

• Own the product vision, strategy, and roadmap for the multi-year application modernization initiative.


• Elicit, document, and prioritize business requirements, converting them into actionable user stories and product backlogs.


• Lead cross-functional collaboration with architects, developers, UX designers, and vendors on platform and integration decisions.


• Facilitate Agile ceremonies, define KPIs, and oversee feature prioritization based on business value and dependencies.


• Oversee large-scale data conversion strategy, product testing, change management, and end-user training.


• Ensure full alignment with client standards for security, WCAG 2.1 accessibility, and data privacy.

Must-Have Qualifications:

• 5+ years of experience as a Product Manager leading large-scale ($10M+) public-sector modernization or digital transformation projects.


• Hands-on expertise managing product backlogs and working within Agile/Scrum environments (ADO, Jira, etc.).


• Strong leadership, business process re-engineering, and stakeholder management skills.