Product Manager

eBusiness Solutions Inc.; Middle Paxton Township (PA); Híbrido; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

eBusiness Solutions Inc. in Dauphin County, PA, seeks an experienced Product Manager to lead the CAI modernization for the PA Public Utility Commission.

You will own the product vision, strategy, and roadmap, partnering with business stakeholders, architects, and vendors to deliver a secure, scalable solution in a multi-year modernization effort. The role requires strong collaboration across UX/UI, development teams, and governance bodies, with experience in Agile delivery and enterprise-scale

Qualificações

• Proven experience as a Product Manager leading enterprise software initiatives.
• Strong ability to define roadmaps and manage product backlogs.
• Experience gathering requirements and writing user stories.
• Ability to align product goals with governance and compliance needs.
• Excellent stakeholder management and leadership skills.
• Experience with Agile delivery in large-scale modernization projects.

Responsabilidades

• Own and drive the product vision, strategy, and roadmap for the CAI modernization program.
• Align product direction with PA PUC business objectives and enterprise technology standards.
• Define product goals, success metrics, and KPIs.
• Gather, analyze, document, and prioritize business and functional requirements.
• Develop and maintain user stories, acceptance criteria, and product backlog items.
• Prioritize features and technical initiatives based on value, risk, dependencies, and strategic objectives.
• Act as the primary liaison between business stakeholders and technical delivery teams.
• Facilitate communication among executive leadership, end users, development teams, architects, and vendors.
• Provide regular project updates, recommendations, and progress reports to leadership.
• Lead Agile product management activities throughout the project lifecycle.
• Facilitate and participate in backlog refinement, sprint planning, sprint reviews, and retrospectives.
• Ensure successful planning, execution, testing, deployment, and adoption of new functionality.
• Collaborate with architects and development teams to define modern technical solutions.
• Participate in platform selection, architecture discussions, and integration planning.
• Support modernization efforts involving cloud technologies, integrations, and enterprise platforms.
• Ensure compliance with Commonwealth IT Standards, Security Policies, Data Privacy, and Accessibility WCAG standards.
• Identify and mitigate project risks, dependencies, and obstacles.
• Support change management, training, and user adoption initiatives.

Conhecimentos

Product Strategy

Roadmap Management

Agile Methodologies

Stakeholder Engagement

Requirements Analysis

Backlog Prioritization

Descrição da oferta de emprego

One of our clients in the government domain is seeking an experienced Product Manager to lead the modernization of the CAI application, a mission-critical system used to manage and resolve consumer complaints involving utility companies.

Client: Pennsylvania Public Utility Commission (PA PUC)
Location: Dauphin County, PA
Work Schedule: Hybrid (2 Days Onsite, 3 Days Remote)
Onsite Requirement: One onsite day must be Wednesday; office locations are available statewide.
Duration: Multi-Year Project (Approx. 3-Year Modernization Initiative)

This role will serve as the primary owner of the product vision, strategy, and roadmap throughout a large-scale, multi-year modernization initiative. The Product Manager will partner closely with business stakeholders, architects, development teams, UX/UI professionals, and vendors to deliver a modern, secure, accessible, and scalable solution that meets current and future business needs.

Key Responsibilities

• Own and drive the product vision, strategy, and roadmap for the CAI modernization program.
• Align product direction with PA PUC business objectives and enterprise technology standards.
• Define product goals, success metrics, and key performance indicators (KPIs).
• Gather, analyze, document, and prioritize business and functional requirements.
• Develop and maintain user stories, acceptance criteria, and product backlog items.
• Prioritize features and technical initiatives based on value, risk, dependencies, and strategic objectives.

Stakeholder Management

• Act as the primary liaison between business stakeholders and technical delivery teams.
• Facilitate communication among executive leadership, end users, development teams, architects, and vendors.
• Provide regular project updates, recommendations, and progress reports to leadership.

Agile Product Delivery

• Lead Agile product management activities throughout the project lifecycle.
• Facilitate and participate in:
  • Backlog Refinement
  • Sprint Planning
  • Sprint Reviews
  • Retrospectives
• Ensure successful planning, execution, testing, deployment, and adoption of new functionality.
• Collaborate with architects and development teams to define modern technical solutions.
• Participate in platform selection, architecture discussions, and integration planning.
• Support modernization efforts involving cloud technologies, integrations, and enterprise platforms.

Governance & Compliance

• Ensure compliance with:
  • Commonwealth IT Standards
  • Security Policies
  • Data Privacy Requirements
  • Accessibility Standards (WCAG)
• Identify and mitigate project risks, dependencies, and obstacles.
• Support change management, training, and user adoption initiatives.

Required Qualifications

• Proven experience as a Product Manager leading enterprise software initiatives.
• Strong experience managing product roadmaps and product backlogs.
• Requirements Gathering
• User Story Creation
• Product Lifecycle Management
• Stakeholder Management
• Agile Methodologies
• Experience working with:
  • Development Teams
  • Solution Architects
  • UX/UI Designers
  • Business Stakeholders
  • Third-Party Vendors
• Strong analytical, communication, facilitation, and leadership skills.
• Experience defining and tracking KPIs and business outcomes.
• Ability to manage risks, dependencies, and competing priorities effectively.

Preferred Qualifications

• Experience leading large-scale application modernization initiatives.
• Public-sector or government experience.
• Experience with complaint management, case management, or regulatory systems.
• Knowledge of enterprise architecture, system integrations, security, and accessibility standards.
• Experience supporting digital transformation programs in highly regulated environments.

Core Competencies

• Product Roadmap Management
• Agile Product Ownership
• Requirements Analysis
• User Story Development
• Backlog Prioritization
• Stakeholder Engagement
• Change Management
• Business Process Improvement
• Digital Transformation
• Executive Communication

Ideal Candidate

The ideal candidate is a senior Product Manager with a strong background in Agile delivery and enterprise application modernization. They can effectively bridge business and technical teams, drive strategic product decisions, manage competing priorities, and successfully deliver a large-scale modernization effort that will improve how the PA PUC serves Pennsylvania residents and utility stakeholders.