Senior Product Manager, Customer Platform

Energy CX; Chicago (IL); On-site; USD 115,000 - 200,000; Full time

Job summary

Energy CX in Chicago is seeking a Senior Product Manager to own the customer-facing energy purchasing and tracking platform during a high-growth phase. You will define the vision and turn it into an interactive, data-rich experience — think Bloomberg Terminal or Robinhood — giving clients real-time visibility and control over their energy decisions.

You will lead the roadmap with Engineering, Design, and Quantitative Strategy, gather requirements from clients and Sales, and ship features that

Qualifications

• 7+ years of product management experience with leadership responsibility.
• Hands-on experience building fintech/trading interfaces or real-time data products.
• Strong technical acumen: APIs, SQL, data pipelines.
• Track record designing interactive, data-dense UX for non-technical users.

Responsibilities

• Own the product roadmap and vision for the customer-facing platform.
• Define data visualizations, live pricing displays, and interactive tools for clients.
• Gather requirements from clients, Sales, and Customer Success to drive engagement.
• Write detailed PRDs and work with engineering to ship features improving engagement.
• Define success metrics and use data to prioritize the roadmap.
• Lead integration with market data and pricing infrastructure for real-time accuracy.
• Lead change management to ensure adoption by clients and teams.

Skills

Product leadership

Roadmap ownership

Data visualization

Stakeholder management

Data-driven decision making

Self-starter

Tools

APIs

SQL

Data pipelines

Job description

About Energy CX

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

About Energy CX

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

Why Energy CX?

• Entrepreneurial and ambitious culture with a great team oriented environment
• Fastest growing energy broker in the country
• One of the fastest growing companies in Chicago
• Recognized by Fortune and Great Places to work US
• Named on Inc 5000’s list of America’s fastest growing companies

Compensation

• Year 1 Expected Earnings → $115,000 to $200,000.

The expected salary range above may vary based on qualifications and experience.

Title: Senior Product Manager, Customer Platform

About This Job

We're looking for a Senior Product Manager to own our customer-facing energy purchasing and tracking platform during a critical high-growth phase. You'll define and drive the vision for turning that platform into an interactive, data-rich experience — think Bloomberg Terminal or Robinhood — that gives clients real-time visibility and control over their energy purchasing decisions. This is a flagship customer-facing bet, and you'll be the senior product voice shaping it end to end.

What You'll Do

• Own the product roadmap and vision for the customer-facing platform, translating energy purchasing and tracking into an interactive, real-time interface
• Partner with Engineering, Design, and Quantitative Strategy to define data visualizations, live pricing displays, and interactive tools that make complex energy market data intuitive for clients
• Gather requirements directly from clients, Sales, and Customer Success to identify what drives engagement and decision‑making on the platform
• Write detailed product requirements and specs, and work closely with engineering to ship features that measurably improve client engagement and retention
• Define and track success metrics (engagement, retention, feature adoption) and use data to prioritize the roadmap
• Drive integration with underlying market data and pricing infrastructure to ensure the platform reflects real‑time, accurate information
• Lead change management and adoption efforts to ensure new platform capabilities land well with clients and internal teams

What We're Looking For

• 7+ years of product management experience, including product leadership (Senior Product Manager, Director, or senior PM with P&L/roadmap ownership)
• Required: hands‑on experience building fintech, trading, or brokerage‑style interfaces — e.g., trading terminals, portfolio dashboards, brokerage apps (Bloomberg, Robinhood, E*TRADE, similar), or comparable real‑time financial data products
• Strong technical acumen — you understand system architecture, APIs, SQL, and data pipelines; hands‑on technical experience is a plus
• Track record designing interactive, data‑dense UX for non-technical end users
• Excellent stakeholder management across Sales, Customer Success, Engineering, and Design
• Data-driven mindset — you define success metrics and validate decisions with data
• Self‑starter who thrives in fast‑paced, high‑growth environments