Senior Product Manager, Customer Platform

Energy CX; United States; Remote; USD 115,000 - 200,000; Full time

Job summary

Energy CX in Chicago is seeking a Senior Product Manager to own the customer-facing energy purchasing and tracking platform during a high-growth phase. You will define and drive the vision to turn that platform into an interactive, data-rich experience—think Bloomberg Terminal or Robinhood—for real-time visibility and control over energy purchases.

You will partner with Engineering, Design, and Quantitative Strategy, gather requirements from clients, Sales, and Customer Success, and ship

Qualifications

• 7+ years of product management experience, with leadership and roadmap ownership.
• Experience building fintech, trading, or brokerage-style interfaces (real-time data products).
• Strong technical acumen: understands APIs, SQL, and data pipelines.
• Track record designing interactive, data-dense UX for non-technical users.
• Excellent stakeholder management across Sales, Customer Success, Engineering, and Design.
• Data-driven mindset with defined metrics to guide decisions.
• Self-starter in fast-paced, high-growth environments.

Responsibilities

• Own the product roadmap and vision for the customer-facing platform, translating energy purchasing and tracking into an interactive, real-time interface.
• Partner with Engineering, Design, and Quantitative Strategy to define data visualizations, live pricing displays, and interactive tools for intuitive client use.
• Gather requirements directly from clients, Sales, and Customer Success to identify what drives engagement and decision-making on the platform.
• Write detailed product requirements and specs, and work with engineering to ship features that improve engagement and retention.
• Define and track success metrics (engagement, retention, feature adoption) and use data to prioritize the roadmap.
• Drive integration with underlying market data and pricing infrastructure to ensure real-time accuracy.
• Lead change management and adoption efforts to land new capabilities with clients and internal teams.

Skills

Product management

Fintech interfaces

Data visualization

Stakeholder management

Tools

SQL

APIs

Job description

About Energy CX

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

Why Energy CX? Entrepreneurial and ambitious culture with a great team oriented environment. Fastest growing energy broker in the country. One of the fastest growing companies in Chicago. Recognized by Fortune and Great Places to work US. Named on Inc 5000's list of America's fastest growing companies.

Compensation

Year 1 Expected Earnings → $115,000 to $200,000. The expected salary range above may vary based on qualifications and experience.

Title: Senior Product Manager, Customer Platform

About this Job

We're looking for a Senior Product Manager to own our customer-facing energy purchasing and tracking platform during a critical high-growth phase. You'll define and drive the vision for turning that platform into an interactive, data-rich experience — think Bloomberg Terminal or Robinhood — that gives clients real-time visibility and control over their energy purchasing decisions. This is a flagship customer-facing bet, and you'll be the senior product voice shaping it end to end.

What You'll Do

• Own the product roadmap and vision for the customer-facing platform, translating energy purchasing and tracking into an interactive, real-time interface.
• Partner with Engineering, Design, and Quantitative Strategy to define data visualizations, live pricing displays, and interactive tools that make complex energy market data intuitive for clients.
• Gather requirements directly from clients, Sales, and Customer Success to identify what drives engagement and decision-making on the platform.
• Write detailed product requirements and specs, and work closely with engineering to ship features that measurably improve client engagement and retention.
• Define and track success metrics (engagement, retention, feature adoption) and use data to prioritize the roadmap.
• Drive integration with underlying market data and pricing infrastructure to ensure the platform reflects real-time, accurate information.
• Lead change management and adoption efforts to ensure new platform capabilities land well with clients and internal teams.

What We're Looking For

• 7+ years of product management experience, including product leadership (Senior Product Manager, Director, or senior PM with P&L/roadmap ownership).
• Required: hands-on experience building fintech, trading, or brokerage-style interfaces — e.g., trading terminals, portfolio dashboards, brokerage apps (Bloomberg, Robinhood, E*TRADE, similar), or comparable real-time financial data products.
• Strong technical acumen — you understand system architecture, APIs, SQL, and data pipelines; hands-on technical experience is a plus.
• Track record designing interactive, data-dense UX for non-technical end users.
• Excellent stakeholder management across Sales, Customer Success, Engineering, and Design.
• Data-driven mindset — you define success metrics and validate decisions with data.
• Self-starter who thrives in fast-paced, high-growth environments.