Sr. Product Manager Tech - ES, Amazon Connect

Amazon; Seattle (WA); On-site; USD 152,000 - 206,000; Full time

Job summary

Amazon connects AWS Applied AI Solutions with customers worldwide, seeking a Sr. Product Manager Tech for Amazon Connect.

You will own the roadmap and end-to-end delivery of RTC features, specify pricing strategies, and write detailed BRDs/PRDs built on customer use cases and success metrics. You will partner with engineering to ensure timely, high-quality delivery and collaborate across teams to enable seamless integrations.

Qualifications

• 5+ years of technical product management with internet business experience.
• 5+ years of Technical Product Manager experience.
• 3+ years of technical experience (software, networks, IT).
• 7+ years of full product lifecycle experience.
• 5+ years of P&L management and pricing experience.
• 5+ years of creating written docs for development of new products.
• 5+ years of enterprise security product experience.
• 5+ years of product management in cloud computing space.
• Bachelor's degree in computer science, engineering, math, finance, or economics.
• Experience taking a product from conception through engineering to market.
• Experience delivering large-scale SaaS/PaaS or LaaS products managing full lifecycle from concept to GTM

Responsibilities

• Own the product roadmap and end-to-end delivery for RTC features and capabilities.
• Define product strategy and pricing for your owned area with clear BRDs/PRDs and success metrics.
• Analyze support tickets, customer feedback, and usage data to identify high-impact feature gaps.
• Partner with engineering to balance scope, quality, and speed for on-time delivery.
• Drive end-to-end feature launches including design, development, testing, and GA launch.
• Coordinate dependencies across Amazon Connect teams for seamless RTC integration.
• Engage enterprise customers to validate direction and unblock adoption and revenue growth.
• Define and monitor success metrics; perform post-launch analysis and iterate for adoption.
• Contribute to strategic planning with data-driven proposals for investments and resources.

Skills

Technical PM

P&L management

Pricing experience

Cloud product

Education

Bachelor's degree in CS/Engineering/Math/Finance/Economics

Job description

Sr. Product Manager Tech - ES, Amazon Connect

Job ID: 10555461 | Amazon Development Center U.S., Inc.

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Key job responsibilities

• Own the product roadmap and end-to-end delivery for specific RTC features and capabilities (e.g., turnkey RTC apps like voicemail, co-browse, screen recording; or agentic foundations like unified TTS, bidirectional streaming, or multilingual analytics)
• Define product strategy and pricing for your owned area, writing clear BRDs/PRDs with well-defined customer use cases, acceptance criteria, and success metrics that engineering teams can execute against
• Work backwards from customer needs — analyze support tickets, customer escalations, usage data, and direct customer feedback to identify the highest-impact feature gaps and prioritize accordingly
• Partner deeply with engineering to understand technical constraints, make informed trade-offs between scope, quality, and speed, and ensure on-time delivery of high-quality features at scale
• Drive feature launches end-to-end — from requirements through design, development, testing, and GA launch — including writing launch announcements and enabling GTM teams
• Coordinate cross-team dependencies with partner teams across Amazon Connect (e.g., Contact Management, Flows, Contact Lens, Telecom) to ensure seamless integration of RTC capabilities
• Engage directly with enterprise customers to understand migration blockers, validate product direction, and close feature gaps that unblock adoption and revenue growth
• Define and monitor success metrics, conduct post-launch analysis, and iterate rapidly to improve feature adoption and customer satisfaction
• Contribute to the team's strategic planning processes (OP1/OP2) with data-driven proposals for new investments and resource allocation

About the team

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of technical product management with internet business experience
• 5+ years of working as a Technical Product Manager experience
• 3+ years of technical (software development, network development, IT, other related) experience
• 7+ years of full product life cycle experience
• 5+ years of P&L management and pricing experience
• 5+ years of creating written docs for development of new products experience
• 5+ years of enterprise security product experience
• 5+ years of product management in the cloud computing technology space experience
• Bachelor's degree in computer science, engineering, math, finance, or economics
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience working within teams delivering software products and features using agile methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually