Technical Product Manager - Amazon Connect & AWS

ManpowerGroup Global, Inc.

United States

On-site

USD 80,000 - 86,000

Full time

7 days ago

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Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending App.D

Supplemental Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Business Travel Insurance

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. is seeking a Technical Product Manager in Seattle to design, implement, and optimize Amazon Connect solutions. You will manage contact flows, queues, routing, and user access while ensuring high availability and accurate reporting.

You will collaborate with stakeholders to translate requirements into technical capabilities, leveraging AWS services like Lambda, S3, CloudWatch, and Kinesis to deliver scalable customer experiences.

Qualifications

At least 5 years hands-on experience managing Amazon Connect in production.
Deep knowledge of Amazon Connect features: contact flows, routing, queues, quick connects.
Experience with IAM policies, user management, and AWS access controls.
Familiarity with AWS services (Lambda, S3, CloudWatch, Kinesis) integrated with Connect.
Strong ability to convey technical concepts to non-technical stakeholders.

Responsibilities

Design, implement, and maintain contact flows, routing profiles, and queues.
Manage user profiles, security settings, permissions, and access controls.
Configure queue settings, hours of operation, and quick connects.
Monitor system health and ensure high availability of the Amazon Connect instance.
Develop dashboards and metrics to support decision-making.