Senior Product Leader, Internal Apps & AI

UNAVAILABLE

Georgia

Hybrid

USD 213,000 - 301,000

Full time

14 days+

Application generator

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Benefits offered by this job

RSUs

Paid Time Off

Parental Leave

Health benefits

Retirement plans

Learning & development

Job summary

DocuSign is seeking a Lead Product Manager for the Applications Product Management team. You will own high-impact internal application capabilities that power go-to-market, customer success, and operations. Define the vision, roadmap, and end-to-end experience, partnering with stakeholders and engineering to drive growth, efficiency, and customer outcomes.

This individual contributor role reports to the Sr. Director of Application Product Management.

Qualifications

12+ years of experience in product management, including AI/ML, B2B SaaS, or CRM ecosystems.
Experience with APIs, data pipelines/warehousing, and identity/entitlements; collaborate with architects and engineers on system design even if you don't write production code.
Experience shipping AI-powered capabilities (e.g., chatbots, intelligent routing, recommendations) and using data to monitor and improve them over time.
Experience influencing without authority, aligning executives and cross-functional partners around a clear problem statement, crisp metrics, and a focused plan of record.
Experience producing clear product briefs, PRDs, and status updates that drive alignment and timely decisions.
Experience championing best practices for AI-powered and data-driven features in internal applications, ensuring reliability, safety, and trust when applying LLMs, agentic workflows, or advanced analytics.

Responsibilities

Define a multi-year product and technology roadmap for your application domain, aligned to company growth goals and IAM strategy.
Act as a strategic partner to business stakeholders, translating objectives into clear product requirements and system capabilities.
Drive structured buy vs. build decisions for internal tools and platforms, evaluating market solutions and vendor integration strategies.
Map end-to-end user journeys to identify bottlenecks and design experiences that simplify work for internal users while improving customer outcomes.
Lead the strategy for unified data and a 360-degree view of key entities, ensuring data flows across CRM, billing, product usage, and support systems.
Define and instrument success metrics for your products (e.g., internal NPS, adoption, time-to-value) and use these to prioritize roadmap investments.
Own the full product lifecycle from discovery to acceptance; contribute to configuration and implementation details as needed.
Lead change management for new capabilities with enablement and operations, delivering training and adoption programs.
Operate as a services product leader, maintaining a transparent backlog and making tradeoffs explicit to stakeholders.