Head of Product Strategy & Operations

DocuSign, Inc.; Washington (Washington County); Hybrid; USD 202,000 - 300,000; Full time

Benefits offered by this job

Restricted Stock Units (RSUs)

Bonus plan

Comprehensive health benefits

Job summary

DocuSign, Inc. is seeking a senior product leader to define and execute the company’s product strategy in collaboration with the CPO.

You’ll build and scale a Product Operations function, implement data-driven processes, and accelerate cross-functional alignment across Sales, CS, Support, and Finance. You will drive measurement through product analytics, establish prioritization frameworks, and foster a culture of rapid experimentation using automation and AI.

Qualifications

• 10+ years in product management, strategy, operations, or adjacent leadership roles
• Experience building or scaling Product Operations function from scratch
• Experience defining strategy and driving cross-functional execution and alignment
• Experience with analytics tools, experimentation, and product telemetry (event tracking, cohort analysis)
• Experience using data and automation to improve organizational velocity and decision quality

Responsibilities

• Partner with CPO to define Docusign's product strategy and translate priorities into quarterly OKRs and product roadmap
• Facilitate alignment across product teams and cross-functional partners on shared priorities, trade-offs, and KPIs
• Own communication of strategy and progress upward to executive leadership and across the organization
• Build transparent systems for decision-making and resource allocation
• Build and scale Product Ops function (team structure, tools, processes) to support faster iteration and cross-functional alignment
• Establish clear product prioritization frameworks and decision-support processes, and own quarterly planning and roadmap development cycles
• Drive adoption of product management discipline, methodologies, and best practices across all product teams
• Create operational cadence for product leadership that keeps teams moving in sync
• Establish product analytics strategy, instrumentation standards, and reporting frameworks
• Create cohort analysis, adoption tracking, and customer health dashboards to inform prioritization
• Enable product teams to self-serve analytics and run experiments with velocity
• Define and track leading indicators of product-market fit and customer success
• Identify high-impact opportunities to automate routine work and streamline processes
• Evaluate and implement tools—including AI where appropriate—to reduce manual effort and surface insights faster
• Build internal dashboards and self-service capabilities to democratize product data
• Establish repeatable processes to measure and iterate on operational efficiency gains

Skills

Product strategy

ProductOps

Cross-functional leadership

Analytics

Automation/AI

Tools

Amplitude

Mixpanel

Looker

Job description

DocuSign, Inc. is seeking a senior product leader to define and execute the company’s product strategy in collaboration with the CPO.

You’ll build and scale a Product Operations function, implement data-driven processes, and accelerate cross-functional alignment across Sales, CS, Support, and Finance. You will drive measurement through product analytics, establish prioritization frameworks, and foster a culture of rapid experimentation using automation and AI.