Senior Product Lead, Workforce Planning & Forecasting

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 90,000 - 140,000; Full time

Job summary

Senior Associate within the Workforce Center of Excellence at JPMorgan Chase & Co. will support transformation of workforce planning and analytics capabilities by partnering with business stakeholders and agile delivery teams, transforming needs into Jira epics/stories and supporting delivery across data, application, and reporting layers.

You will help modernize forecasting by understanding the landscape, addressing pain points, and delivering target state solutions with cloud technologies such

Qualifications

• Experience working in a product delivery environment, including writing and managing Jira stories/epics, defining acceptance criteria, and supporting agile/scrum execution.
• Strong analytical and problem-solving skills with ability to trace issues to root cause across data, application, and process layers.
• Working knowledge of relational databases and data concepts; ability to collaborate effectively with full stack developers.
• Hands‑on SQL skills; understanding with stored procedures (e.g., PL/SQL or similar) and debugging/query optimization fundamentals.
• Understanding of modern UI concepts and ability to partner with frontend engineers; exposure to ReactJS or similar frameworks.
• Understanding of modern data platforms and tooling, including Databricks and general data/analytics ecosystems.
• Strong communication, organization, and stakeholder management skills; client-service mindset and ability to deliver within tight timelines.

Responsibilities

• Partner with business stakeholders to elicit requirements, clarify priorities, and translate needs into a product backlog (epics, features, user stories, acceptance criteria) in Jira.
• Support agile ceremonies (refinement, sprint planning, demos, retros) and work day-to-day with scrum teams to drive execution and remove blockers.
• Contribute to solution design by collaborating with technology leads and engineers; produce lightweight design/requirements artifacts to support implementation.
• Coordinate with upstream/downstream application and data teams to ensure end-to-end solution alignment, data quality, and operational readiness.
• Help deliver automation that reduces manual operational overhead in workforce capacity planning workflows and related reporting.
• Support onboarding and integration of capacity planning models into web-based tools, partnering with Mortgage servicing & production teams.
• Build and validate SQL-based reporting/prototypes to enable productivity and performance analysis, and assist with troubleshooting data issues.

Skills

Product delivery

Analytical thinking

Data concepts

SQL

Frontend collaboration

Databricks familiarity

Communication & stakeholder management

Tools

Jira

Databricks

ReactJS

Job description

Senior Associate within the Workforce Center of Excellence at JPMorgan Chase & Co. will support transformation of workforce planning and analytics capabilities by partnering with business stakeholders and agile delivery teams, transforming needs into Jira epics/stories and supporting delivery across data, application, and reporting layers.

You will help modernize forecasting by understanding the landscape, addressing pain points, and delivering target state solutions with cloud technologies such