Senior Product Lead: Workforce Planning & Analytics

JPMorganChase; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase seeks a Senior Associate in Wilmington to help transform workforce planning and analytics capabilities for Home Lending and Operations. The role involves translating needs into Jira epics/stories, supporting agile ceremonies, and delivering data-driven solutions across data, application, and reporting layers.

You will contribute to forecasting modernization, understand the forecasting process, and partner with finance to improve forecast accuracy and efficiency using cloud-based tools like

Qualifications

• Experience delivering product in a delivery environment, writing and managing Jira epics/stories, and supporting agile/scrum execution.
• Strong analytical and problem‑solving skills across data, application, and process layers.
• Working knowledge of relational databases and data concepts; able to collaborate with full stack developers.
• Hands‑on SQL skills; familiar with stored procedures and query optimization.
• Understanding of modern UI concepts and how to collaborate with frontend engineers; exposure to ReactJS.
• Understanding of modern data platforms and tooling, including Databricks and analytics ecosystems.
• Strong communication, organization, and stakeholder management with a client‑service mindset.

Responsibilities

• Elicit requirements from business stakeholders and translate into a product backlog (epics, features, user stories) in Jira.
• Support agile ceremonies (refinement, sprint planning, demos, retros) and work with scrum teams to drive execution.
• Contribute to solution design with tech leads and engineers; create lightweight design/requirements artifacts.
• Coordinate with data and application teams to ensure end-to-end alignment, data quality, and operational readiness.
• Help deliver automation to reduce manual overhead in capacity planning workflows and reporting.
• Assist onboarding and integration of capacity planning models into web tools with Mortgage servicing & production teams.
• Build and validate SQL-based reporting/prototypes for productivity and performance analysis; troubleshoot data issues.

Skills

Product delivery

Agile/Scrum

Analytical problem solving

SQL

Data concepts

UI concepts

ReactJS

Databricks

Stakeholder management

Communication

Tools

Jira

Databricks

Tableau

Job description

Chase seeks a Senior Associate in Wilmington to help transform workforce planning and analytics capabilities for Home Lending and Operations. The role involves translating needs into Jira epics/stories, supporting agile ceremonies, and delivering data-driven solutions across data, application, and reporting layers.

You will contribute to forecasting modernization, understand the forecasting process, and partner with finance to improve forecast accuracy and efficiency using cloud-based tools like