Head of Strategic Workforce Optimization & Change

JPMorganChase; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorganChase is seeking a Workforce Optimization & Change Management Lead to partner with senior leaders and HR to align workforce strategy with business priorities. You will drive transformations, build scalable planning operating systems, and translate data into actionable workforce plans across the Tech, Data, and Product segments.

You'll collaborate with Strategy, Finance, and HR to anticipate challenges, enable proactive talent movement, and improve organizational design and capability

Qualifications

• Ability to connect workforce strategy to business priorities and drive execution.
• Experience building scalable workforce planning and governance mechanisms.
• Experience assessing workforce composition and capability gaps.
• Ability to partner across strategy, finance, and HR to develop actionable workforce plans.
• Experience translating workforce data into clear insights and recommendations for senior leaders.
• Ability to evaluate organizational structures and advise on spans, layers, and talent density.
• Experience partnering with learning, recruiting, workforce design, and compensation teams.
• Proven ability to drive workforce agility and talent movement including redeployment and retention.
• Ability to monitor workforce trends and indicators and identify risks and opportunities.
• Strong communication and stakeholder management to build change narratives and adoption plans.

Responsibilities

• Partner with leaders to connect workforce strategy with business priorities.
• Lead change to execute workforce strategy and transformation.
• Create an operating system to accelerate delivery through repeatable mechanisms.
• Link workforce planning and job design to downstream impacts on skills and roles.
• Use market data to anticipate challenges and inform action plans.
• Enable proactive, data-driven workforce decisions and governance.
• Develop scalable processes for workforce design and transformation programs.
• Assess current workforce composition against future requirements.
• Identify succession risks and critical capability gaps.
• Collaborate with L&D, Recruiting, Workforce Design, and Compensation to address impacts.
• Identify future skill requirements and capability priorities.
• Drive mobility and redeployment initiatives across functions.
• Recommend leadership and development investments to upskill staff.
• Analyze organizational structures for scalability and efficiency.
• Support leadership through transformations and growth initiatives.
• Provide data-driven recommendations on spans, layers, and operating models.

Skills

Change leadership

Workforce planning

Governance mechanisms

Talent strategy

Data-driven insights

Org design assessment

Strategy & HR collaboration

Agile workforce

Workforce trends

Stakeholder management

Job description

JPMorganChase is seeking a Workforce Optimization & Change Management Lead to partner with senior leaders and HR to align workforce strategy with business priorities. You will drive transformations, build scalable planning operating systems, and translate data into actionable workforce plans across the Tech, Data, and Product segments.

You'll collaborate with Strategy, Finance, and HR to anticipate challenges, enable proactive talent movement, and improve organizational design and capability