Senior Product Lead - Servicing Vault & AI-Driven Docs

ICE Clear Europe Limited; Jacksonville (FL); Hybrid; USD 140,000 - 170,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Senior Product Manager to own the Servicing Vault strategy, including document storage, audit trails, and AI-enabled capabilities.

You will define a multi-quarter roadmap, balance near-term delivery with the long-term platform vision, and partner with engineering, compliance, and servicing operations to meet regulatory and investor requirements.

Qualifications

• 5+ years of product management in mortgage servicing.
• Strong business acumen linking vault/document capabilities to servicer economics, compliance risk, and operational efficiency.
• Working knowledge of document management, audit trails, or regulatory storage requirements in a servicing or lending context.
• Experience shaping strategy (not just executing a backlog) — has owned a roadmap from vision through delivery.
• Comfortable partnering with engineering on AI/ML-adjacent features, even without a technical background.

Responsibilities

• Owns product strategy and execution for Servicing Vault (storage, audit, and AI features).
• Sets the overarching roadmap the team executes against; balances near-term delivery with long-term platform vision.
• Define and own the Servicing Vault strategy, translating business goals into a multi-quarter product roadmap.
• Drive requirements and prioritization for document storage architecture, retention/audit workflows, and compliance-driven features.
• Identify and scope AI/automation opportunities within document audit and vault operations.
• Partner with engineering, compliance, and servicing operations to ensure vault capabilities meet regulatory and investor requirements.
• Act as the primary product voice for Servicing Vault in client and internal leadership conversations.
• Manage trade-offs across competing priorities and communicate roadmap changes clearly to stakeholders.

Skills

Product strategy

Roadmap planning

Cross-functional leadership

AI/ML collaboration

Regulatory awareness

Tools

MSP platform

Job description

Intercontinental Exchange, Inc. is seeking a Senior Product Manager to own the Servicing Vault strategy, including document storage, audit trails, and AI-enabled capabilities.

You will define a multi-quarter roadmap, balance near-term delivery with the long-term platform vision, and partner with engineering, compliance, and servicing operations to meet regulatory and investor requirements.