Product Manager, Servicing Vault & AI Platforms

ICE; Jacksonville (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Senior Product Manager to own the Servicing Vault domain, including document storage, audit, and AI-driven capabilities. Define a multi-quarter roadmap balancing near-term delivery with long-term platform vision.

You will partner with engineering, compliance, and servicing operations to ensure vault features meet regulatory and investor requirements and serve as the primary product voice in client and leadership discussions.

Qualifications

• 5+ years of product management experience within mortgage servicing.
• Strong business acumen connecting vault/document capabilities to servicer economics, compliance risk, and operational efficiency.
• Experience shaping strategy and owning a roadmap from vision through delivery.

Responsibilities

• Owns product strategy and execution for the Servicing Vault domain — document storage, document audit, and related AI-driven capabilities
• Sets the overarching roadmap the team executes against; balances near-term delivery with long-term platform vision
• Define and own the Servicing Vault strategy, translating business goals into a multi-quarter product roadmap
• Drive requirements and prioritization for document storage architecture, retention/audit workflows, and compliance-driven features
• Identify and scope AI/automation opportunities within document audit and vault operations (e.g., anomaly detection, auto-classification, exception handling)
• Partner with engineering, compliance, and servicing operations to ensure vault capabilities meet regulatory and investor requirements
• Act as the primary product voice for Servicing Vault in client and internal leadership conversations
• Manage trade-offs across competing priorities and communicate roadmap changes clearly to stakeholders

Skills

Product management

Mortgage servicing domain knowledge

AI/ML collaboration

Stakeholder communication

Roadmap ownership

Tools

MSP/servicing platforms

Regulatory storage systems

Job description

Intercontinental Exchange, Inc. seeks a Senior Product Manager to own the Servicing Vault domain, including document storage, audit, and AI-driven capabilities. Define a multi-quarter roadmap balancing near-term delivery with long-term platform vision.

You will partner with engineering, compliance, and servicing operations to ensure vault features meet regulatory and investor requirements and serve as the primary product voice in client and leadership discussions.