Senior Product Lead, Card Benefits Experience

JPMorgan Chase; Plano (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

JPMorgan Chase in Plano, TX is seeking a Senior Product Associate for Benefits Experience to shape customer-centric digital benefits journeys across channels. You will translate needs into clear requirements, prioritize backlogs, and measure outcomes.

You will partner with design, engineering, analytics, operations, and legal to deliver features that improve satisfaction, engagement, personalization, and self-service across platforms.

Qualifications

• 3 years of product management experience in credit cards, digital banking, financial services, or fintech.
• Experience building roadmaps, prioritizing backlogs, and translating customer and business needs into requirements and user stories.
• Demonstrated experience writing business requirements and user stories and supporting execution in Agile delivery.
• Experience partnering with UX design, research, engineering, analytics, and business teams to deliver customer-facing digital experiences.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Support product strategy and roadmap priorities that deliver customer and business value
• Lead discovery through market research, customer insights, and competitive analysis to identify problems and opportunities
• Own and maintain components of the product backlog, ensuring requirements and user stories are clear and actionable
• Partner with design, engineering, research, analytics, marketing, servicing, legal, risk, and controls to deliver new features and optimize existing experiences
• Use product metrics, analytics, and research to prioritize initiatives and evaluate results
• Champion improvements to customer satisfaction, engagement, personalization, self-service, and cross-channel consistency
• Define and communicate priorities, tradeoffs, customer value, and delivery impacts to stakeholders
• Author business requirements, define user stories, and support delivery routines within an Agile framework
• Synthesize complex topics into clear updates, recommendations, and communications for stakeholders
• Identify and help mitigate operational, technology, legal, compliance, privacy, and controls considerations across the product lifecycle

Skills

3 years PM experience

Lifecycle expertise

Roadmaps & backlogs

BRs & user stories

Cross-functional collaboration

Analytics & KPIs

Strong communications

Matrix organization

Bachelor's degree or equivalent

Education

Bachelor's degree or equivalent practical experience

Job description

JPMorgan Chase in Plano, TX is seeking a Senior Product Associate for Benefits Experience to shape customer-centric digital benefits journeys across channels. You will translate needs into clear requirements, prioritize backlogs, and measure outcomes.

You will partner with design, engineering, analytics, operations, and legal to deliver features that improve satisfaction, engagement, personalization, and self-service across platforms.