Senior Product Associate, Benefits Experience

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Senior Product Associate within Benefits Experience to help define and deliver scalable platform capabilities and digital experiences that help customers discover, understand, and engage with product benefits across channels.

You will partner with design, engineering, and analytics to translate complex needs into measurable outcomes, using data-driven decisioning and a systems-thinking approach.

Qualifications

• 3 years of product management experience delivering digital products, platforms, or shared technology capabilities.
• Strong understanding of the product lifecycle (discovery, definition, delivery, measurement, iteration).
• Experience building product roadmaps and prioritizing backlogs using customer and business needs.
• Demonstrated experience authoring business requirements and writing user stories with clear outcomes and acceptance criteria.

Responsibilities

• Support the development of scalable platform capabilities, reusable services, and customer-facing experiences that enable business growth and operational efficiency.
• Partner with engineering and design teams to define requirements for digital experiences, tools, and workflow capabilities.
• Translate business, customer, operational, and technology needs into clearly defined product requirements and deliverables.
• Identify opportunities to simplify processes, improve scalability, and reduce operational complexity through automation and standardization.
• Own and evolve a product backlog, ensuring user stories and acceptance criteria are clear and aligned to the roadmap.
• Manage cross-team dependencies to ensure successful delivery of strategic initiatives.
• Use product metrics, customer insights, user research, and competitive benchmarks to prioritize work and evaluate results.
• Champion improvements to customer satisfaction, engagement, personalization, self-service, and cross-channel consistency.
• Communicate priorities, tradeoffs, customer benefits, business value, and delivery impacts to stakeholders.
• Support agile delivery routines, including requirements refinement and end-to-end execution with cross-functional partners.
• Operate within a risk-based framework by helping identify, assess, and mitigate operational, technology, legal, compliance, privacy, and controls considerations

Skills

Product management

Product lifecycle

Roadmaps & backlog

User stories & acceptance criteria

Cross-functional collaboration

Analytics & KPIs

Communication

Matrix org navigation

Education

Bachelor’s degree or equivalent practical experience

Tools

CMS

Workflow platforms

Rules-based systems

Customer experience tech

Job description

JPMorgan Chase & Co. in New York seeks a Senior Product Associate within Benefits Experience to help define and deliver scalable platform capabilities and digital experiences that help customers discover, understand, and engage with product benefits across channels.

You will partner with design, engineering, and analytics to translate complex needs into measurable outcomes, using data-driven decisioning and a systems-thinking approach.