Senior Product Lead, Account Experience & Identity

Staples; Framingham (MA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

PTO & holidays

Employee discounts

401(k) match

Job summary

Staples’ Digital team is focused on building customer-centric eCommerce experiences across Staples’ mobile, desktop, and app platforms. This role leads product strategy for identity, account management, and access across the digital ecosystem.

Collaborate with engineering, UX, analytics, and security to drive onboarding, SSO integrations, and personalized experiences using data, experimentation, and performance metrics.

Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or related field.
• 8+ years of product management or related field with focus on eCommerce/digital products.
• 3+ years of people leadership managing product managers or similar roles.
• Experience leading ecommerce/digital initiatives that improved customer experience, conversion, engagement, or revenue.
• Experience developing product strategies, roadmaps, and prioritization frameworks based on customer needs and ROI.
• Experience with identity and access management technologies like SSO or related platforms.
• Experience using data, analytics, experimentation, and performance metrics to inform decisions.

Responsibilities

• Lead the product strategy and roadmap for customer account, authentication, profile, registration, and identity management.
• Drive modernization of enterprise account management experiences (onboarding, administration, approvals).
• Partner with engineering, security, and other stakeholders to evolve identity and access management capabilities.
• Manage end-to-end product lifecycle for digital initiatives (discovery, business case, requirements, backlog, launch, post-launch).
• Use data, analytics, usability tests, and market research to inform decisions and optimize UX.

Skills

Product management

eCommerce

Data analysis

Cross-functional leadership

A/B testing

AI/ML awareness

Stakeholder management

Education

Bachelor's degree

Master's degree

Job description

Staples’ Digital team is focused on building customer-centric eCommerce experiences across Staples’ mobile, desktop, and app platforms. This role leads product strategy for identity, account management, and access across the digital ecosystem.

Collaborate with engineering, UX, analytics, and security to drive onboarding, SSO integrations, and personalized experiences using data, experimentation, and performance metrics.