Associate Manager, Mobile App & Loyalty Experience

Staples; Framingham (MA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

PTO 22 days

Employee discounts

Company 401(k) match

Job summary

Staples is seeking an Associate Manager of Digital Experience-Loyalty to lead app and loyalty experiences across digital touchpoints in a fast-paced eCommerce environment. You will partner with Product Management, Marketing, Analytics, Loyalty, and Technology to shape roadmaps and translate customer needs into actionable requirements.

You will own planning, program execution, performance optimization, and the digital presentation of app and loyalty experiences, ensuring launches meet quality

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience.
• 5+ years in digital experience, eCommerce, mobile app, loyalty, marketing, or product operations.
• Strong analytics and delivery tool proficiency (Adobe/Google Analytics, FullStory).
• Experience analyzing customer behavior and business performance to drive recommendations.
• End-to-end digital project management with Agile practices.
• Usability testing and conversion optimization experience.
• Ability to work cross-functionally and manage multiple stakeholders.

Responsibilities

• Lead cross-functional execution of app enhancements from planning to launch.
• Influence roadmap-aligned app programs using customer insights and data.
• Develop business requirements and acceptance criteria for features.
• Lead user testing, issue triage, launch readiness and QA activities.
• Monitor app performance, collect feedback, and recommend improvements.
• Lead digital loyalty initiatives across app, site, email, and store experiences.

Skills

Cross-functional collaboration

Analytical thinking

Stakeholder management

Communication

Project management

Agile methodologies

Usability testing

Decision making

Education

Bachelor's degree in Digital Marketing, Business Administration, Communications, Product Management or related field

Tools

Adobe Analytics

Google Analytics

FullStory

Figma

Jira

Excel

PowerPoint

Power BI

Tableau

Job description

Staples is seeking an Associate Manager of Digital Experience-Loyalty to lead app and loyalty experiences across digital touchpoints in a fast-paced eCommerce environment. You will partner with Product Management, Marketing, Analytics, Loyalty, and Technology to shape roadmaps and translate customer needs into actionable requirements.

You will own planning, program execution, performance optimization, and the digital presentation of app and loyalty experiences, ensuring launches meet quality