Product Manager, Voice Platforms & AI Experiences

Staples; Framingham (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Inclusive culture with BRGs

Flexible PTO and holidays

Discounts + 401(k) match

Job summary

Staples is transforming the digital experience for business customers. The Product Manager - Voice Platforms will shape the future of customer interactions across voice and contact center channels, partnering with Product, Engineering, UX, Analytics, Data Science, and Operations.

You will own the end-to-end lifecycle, from discovery and requirements to launch, optimization, and continuous improvement, driving measurable value for customers and the business.

Qualifications

• Strong problem-solving with data-driven decisions.
• Ability to balance customer experience, business value and technical constraints.
• Excellent communication and stakeholder management skills.
• Proven cross-functional collaboration with Engineering, UX, Analytics, Operations, and business partners.
• Experience shaping product roadmaps, backlogs and user stories.

Responsibilities

• Define product vision, strategy, and roadmaps aligned with Staples' digital objectives.
• Own and prioritize the product backlog across voice platforms and contact center tech.
• Lead full lifecycle from discovery, requirements, to launch and optimization.
• Create detailed user stories, acceptance criteria, and success metrics.
• Partner with Engineering, UX, Analytics, Data Science, and Operations.
• Track product performance with OKRs and data-driven insights.
• Communicate strategy, risks, and outcomes to stakeholders.
• Leverage customer research and behavioral data to drive improvements.
• Promote Agile practices and experimentation across teams.
• Explore AI-powered opportunities with technical teams and measure outcomes.

Skills

Product strategy

Roadmap prioritization

Cross-functional collaboration

Agile methodologies

Data-driven decision making

Stakeholder management

Voice platforms

AI awareness

Education

Bachelor's degree in Business/Technology

Job description

Staples is transforming the digital experience for business customers. The Product Manager - Voice Platforms will shape the future of customer interactions across voice and contact center channels, partnering with Product, Engineering, UX, Analytics, Data Science, and Operations.

You will own the end-to-end lifecycle, from discovery and requirements to launch, optimization, and continuous improvement, driving measurable value for customers and the business.