Senior Product Designer, Mobile Banking & AI-Driven UX

H&R Block

Missouri

On-site

USD 90,000 - 135,000

Full time

34 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

H&R Block is seeking a Senior Product Designer to shape Spruce, our native mobile banking experience. You will lead end-to-end design from identifying problems to prototyping, validation, and iteration for iOS and Android.

You will collaborate across Product, Engineering, and Legal, building scalable patterns and using AI-enabled tools to accelerate design delivery, with a strong emphasis on accessibility and regulatory alignment.

Qualifications

6+ years of product-design experience, ideally designing complex mobile products or services.
A portfolio demonstrating end-to-end product thinking, strong interaction and visual design, and meaningful customer or business outcomes.
Experience designing native experiences for iOS and Android.
Advanced proficiency in Figma, including components, libraries, prototyping, documentation, and developer-ready design.
Demonstrated experience using AI-assisted tools and workflows to accelerate exploration, prototyping, documentation, research synthesis, and design-to-development collaboration.
Experience simplifying complex workflows and designing high-trust or high-stakes customer experiences.
Strong understanding of accessibility and inclusive-design practices.
Experience planning or partnering on customer research and usability testing.
Ability to use qualitative and quantitative evidence to inform, validate, and communicate design decisions.
Comfort navigating ambiguity, balancing competing constraints, and independently moving complex work forward.
Strong cross-functional collaboration skills across Product, Engineering, Content, Analytics, Legal, Compliance, and business partners.
Strong facilitation, storytelling, presentation, and design-rationale skills.
Strong attention to detail while maintaining focus on the broader customer journey and product strategy.
Experience with financial services, fintech, identity, security, or another regulated environment is preferred.
Bachelor’s degree in design, human-computer interaction, or a related discipline, or equivalent professional experience.

Responsibilities

Lead end-to-end product design for complex Spruce mobile banking features and customer journeys.
Translate customer needs, business goals, technical constraints, data, and regulatory requirements into clear product opportunities and intuitive experiences.
Frame problems, map journeys and flows, explore concepts, prototype, validate, and deliver production-ready designs.
Plan, conduct, and synthesize customer research and usability testing, translating insights into product and design decisions.
Define the future of Spruce's native iOS and Android experience, ensuring every interaction is intuitive, trustworthy, accessible, and aligned with platform best practices.
Establish scalable patterns, frameworks, and interaction standards that improve consistency across the Spruce ecosystem.
Leverage AI-enabled tools, including Figma Make, Figma MCP, and emerging technologies, to accelerate exploration, prototyping, documentation, and delivery.
Partner closely with Product, Engineering, and Content throughout discovery, planning, implementation, testing, and release.
Collaborate with Legal and Compliance to meet regulatory requirements while protecting usability and customer understanding.
Review implemented experiences for design quality, accessibility, platform consistency, and alignment with approved designs.
Contribute to release readiness by identifying experience risks, validating critical journeys, and supporting issue triage.