Product Experience Designer - End-to-End UX & AI

H&R Block; Missouri; On-site; USD 73,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for life outside work

Job summary

H&R Block is seeking a Product Designer to turn complex problems into simple, intuitive experiences across web, mobile, and emerging channels. You will partner with Product Managers, Engineers, Researchers, and Content Designers from discovery through delivery, shaping content and leveraging AI to accelerate work.

Day-to-day, you design end-to-end experiences, create wireframes and prototypes, and collaborate to solve customer problems while balancing business goals and technical constraints.

Qualifications

• 3+ years of experience in Product Design, UX Design, or related field.
• Portfolio showing customer-centered design and measurable impact across digital products.
• Proficiency with industry-standard design and prototyping tools.
• Experience collaborating with Product Managers and Engineers throughout the product lifecycle.
• Strong communication, storytelling, and stakeholder management skills.
• Curiosity about AI and experience using AI-enabled tools in workflow.

Responsibilities

• Design end-to-end customer and associate experiences across web, mobile, and emerging channels.
• Create wireframes, user flows, prototypes, and high-fidelity designs.
• Collaborate with Product, Engineering, Research, and Content to solve problems.
• Conduct and apply customer research, usability testing, analytics, and feedback.
• Help shape content and messaging within experiences when appropriate.
• Use AI tools to accelerate discovery, ideation, prototyping, and content development.
• Present design concepts and recommendations to stakeholders.
• Contribute to design systems, patterns, and best practices.
• Balance customer needs, business goals, and technical constraints to deliver solutions.

Skills

Product design fundamentals

Portfolio demonstrating impact

Design tools proficiency

Cross-functional collaboration

Communication & storytelling

AI-enabled design experience

Job description

H&R Block is seeking a Product Designer to turn complex problems into simple, intuitive experiences across web, mobile, and emerging channels. You will partner with Product Managers, Engineers, Researchers, and Content Designers from discovery through delivery, shaping content and leveraging AI to accelerate work.

Day-to-day, you design end-to-end experiences, create wireframes and prototypes, and collaborate to solve customer problems while balancing business goals and technical constraints.