Senior Product Designer - Enterprise CX (Remote)

CapTech Consulting; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Learning & Development

Modern Health

Carrot Fertility

Fringe

Employee Resource Groups

Philanthropic Partnerships

401(k) Matching

Job summary

CapTech’s Customer Experience team seeks a Sr. Product Designer with a track record of designing sophisticated digital brand experiences that are intuitive, impactful, and accessible. As a Sr.

Product Designer, you help influence user behavior and enhance brand-to-customer relationships by guiding the delivery of elegant and engaging digital products and services. You will partner with project managers, user researchers, other product designers, content strategists, and developers to bring

Qualifications

• 8+ years of professional experience in design consultancy or digital agency.
• Ability to juggle multiple projects while meeting scope and budget.
• Experience in human-centered design including research, strategy, IA, UX, content, and insights.
• Strong written, verbal, conceptual, and visual communication skills.
• Designer-ready visual assets and UI components in Figma; scalable handoff practices.
• Experience with AI-powered prototyping tools for production-minded concepts.
• Proficiency with PowerPoint, Illustrator, Photoshop, InDesign is a plus.
• Familiarity with user research tools and Agile product development lifecycles.
• Knowledge of WCAG 2.2 and Inclusive Design principles is a plus.

Responsibilities

• Lead persona creation, journey maps, wireframes, visuals, and interactive prototypes.
• Mentor junior creatives and elevate client deliverables.
• Present concepts and rationale to clients and internal teams clearly.
• Produce concise client-facing presentations communicating design rationale.
• Provide constructive feedback on interactions, IA, content, layout, and branding.
• Conduct competitive assessments and propose innovative alternatives.
• Contribute to CX methodologies and lead meetings and trainings.
• Stay current with design trends and emerging technologies; explore AI tools.

Skills

Product design

User research

Information architecture

UI design

Prototyping

Leadership

Tools

Figma

PowerPoint

Illustrator

Photoshop

InDesign

Claude Code

Claude for Design

Lovable

UX Pilot

Figma Make

Job description

CapTech’s Customer Experience team seeks a Sr. Product Designer with a track record of designing sophisticated digital brand experiences that are intuitive, impactful, and accessible. As a Sr.

Product Designer, you help influence user behavior and enhance brand-to-customer relationships by guiding the delivery of elegant and engaging digital products and services. You will partner with project managers, user researchers, other product designers, content strategists, and developers to bring