Senior Product Designer: Digital Care & Enrollment (Remote)

twinhealth; United States; Remote; USD 190,000 - 210,000; Full time

Benefits offered by this job

Equity participation

Unlimited vacation

Parental leave

Medical, dental, and vision coverage

Family coverage

HSA and FSA options

401(k) plan

Remote-friendly for US-based

Job summary

TwinHealth is hiring a senior design leader to shape end-to-end experiences for a digital care program. You will guide discovery through enrollment and first use, blending service design, research, and visual craft across digital and physical interactions.

The role requires strong experience in consumer enrollment, digital healthcare, and hybrid design across web and mobile, with a track record of persuasive copy and cross-functional collaboration. Remote-friendly for US-based applicants.

Qualifications

• 8+ years in UX or product design with strong visual craft.
• Experience conducting user research and creating personas.
• Background in consumer enrollment, digital healthcare, or premium commerce and unboxing experiences.
• Strong responsive web and native mobile design skills connecting interface steps to real-world actions.
• Clear written and visual communication; able to explain design decisions and write user-focused copy.

Responsibilities

• Research and define member personas, barriers, and value propositions to inform program experiences.
• Map enrollment journeys from discovery through active participation.
• Design connected digital and physical touchpoints, including shipment tracking, kit unboxing, sensor setup, and scheduling an initial virtual care appointment.
• Create refined websites, landing pages, and enrollment materials that clearly explain the offering and build trust.
• Collaborate with marketing, hardware and logistics, clinical operations, product, and engineering to align the experience with operational needs.
• Present research-backed design decisions and build alignment across teams without formal authority.

Skills

UX design

Product design

User research

Portfolio

Education

Bachelor's degree in design / related field

Job description

TwinHealth is hiring a senior design leader to shape end-to-end experiences for a digital care program. You will guide discovery through enrollment and first use, blending service design, research, and visual craft across digital and physical interactions.

The role requires strong experience in consumer enrollment, digital healthcare, and hybrid design across web and mobile, with a track record of persuasive copy and cross-functional collaboration. Remote-friendly for US-based applicants.