Senior Product Designer: AI-Driven Content & UX Systems

ServiceNow

Illinois

On-site

USD 150,000 - 262,000

Full time

14 days+

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Benefits offered by this job

Health plans

401(k) Plan

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow is seeking a senior product designer who will craft scalable content experiences across B2B and B2C platforms. You will lead information architecture, work closely with engineering and product management from the start, and mentor designers across multiple workstreams.

The ideal candidate has 8+ years of experience, a strong portfolio, and mastery of Figma. Base pay in the Illinois area is shown as $149,800 - $262,200, with equity, benefits, and a flexible work approach.

Qualifications

8+ years in digital product design for B2B SaaS and B2C
Experience designing complex information architectures and UX systems
Strong portfolio with end-to-end design strategy
Leadership in guiding teams through rapid iteration and feedback loops
Ability to articulate UX frameworks to senior stakeholders
Mastery of Figma and scalable design workflows

Responsibilities

Own customer experience of finding, navigating, and using content across dozens of sources and systems
Collaborate with engineering and product management from the outset to shape design strategy
Help evolve content architecture and design patterns at scale