Lead Product Designer – AI-Driven Experiences

Servicenow; Orlando (FL); Hybrid; USD 110,000 - 160,000; Full time

Job summary

ServiceNow’s Product Design team is seeking a senior designer who can lead large, complex initiatives and shape product strategy with a strong emphasis on user needs. You will drive end-to-end design experiences across ecosystems, collaborating closely with engineering and product management from concept through launch.

You will contribute to a culture of human-centered design, bring frameworks to standardize cross-team work, and mentor others to elevate the design practice across the

Qualifications

• Experience integrating AI into work processes or workflows.
• 7+ years of relevant design experience.
• A portfolio demonstrating human-centered design and research data.
• Experience developing frameworks to standardize cross-team work.
• Growth mindset and willingness to learn new areas.
• Ability to articulate design solutions based on research data.
• Experience in complete product development lifecycle of web/software.
• Experience in UX design across corporate/software/web/agency.

Responsibilities

• Lead large, complex initiatives and deliver world-class experiences influencing product strategy.
• Drive end-to-end product experiences considering user ecosystems, workflow, and design patterns.
• Lead cross-team projects and share expertise to elevate colleagues and the community.

Skills

AI integration

Senior design experience

Portfolio

Design frameworks

Growth mindset

Design storytelling

Product lifecycle

UX design

Job description

ServiceNow’s Product Design team is seeking a senior designer who can lead large, complex initiatives and shape product strategy with a strong emphasis on user needs. You will drive end-to-end design experiences across ecosystems, collaborating closely with engineering and product management from concept through launch.

You will contribute to a culture of human-centered design, bring frameworks to standardize cross-team work, and mentor others to elevate the design practice across the