Senior Product Designer: AI Content & UX Architecture

ServiceNow; California (MO); Hybrid; USD 150,000 - 262,000; Full time

Job summary

ServiceNow is seeking an experienced Product Designer to join our Product Design team, focusing on large-scale content architecture and AI-mediated retrieval design. You will collaborate with engineering and product management from the outset to create product experiences users love.

Ideal candidates have 8+ years in digital product design across B2B SaaS and B2C contexts, with a strong portfolio and leadership experience guiding teams through rapid iteration.

Qualifications

• 8+ years in digital product design in B2B/B2C contexts.
• Experience designing complex information architectures and UX systems.
• Strong portfolio showing end-to-end design strategy from narrative to high-fidelity.
• Proven design leadership guiding teams through rapid iteration.

Responsibilities

• Design complex information architectures and UX systems serving diverse audiences.
• Collaborate with engineering and product management from the start.
• Lead teams through rapid iteration while maintaining quality amid parallel workstreams.
• Translate platform conventions into cohesive adjacent web experiences.

Skills

Product design

UX architecture

Design leadership

Figma mastery

Strategic communication

User research insights

Content systems

Cross-functional collaboration

Education

BA/BS in Design

Tools

Figma

Job description

ServiceNow is seeking an experienced Product Designer to join our Product Design team, focusing on large-scale content architecture and AI-mediated retrieval design. You will collaborate with engineering and product management from the outset to create product experiences users love.

Ideal candidates have 8+ years in digital product design across B2B SaaS and B2C contexts, with a strong portfolio and leadership experience guiding teams through rapid iteration.