Senior Product Designer - AI Billing & Trust UX

Amazon Inc.; Omaha (NE); On-site; USD 138,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Development Center U.S., Inc. is seeking a Senior Product Designer to shape how customers and AI agents forecast, understand, and control cloud spend.

You will define patterns that other teams build on, balancing trust, transparency, and user control across advisor-like and autonomous agent actions. You will work with developers, FinOps practitioners, CFOs, and channel partners, delivering end-to-end experiences from framing to launch and iteration, leveraging rich usage data and a high

Qualifications

• 7+ years of design experience.
• Portfolio demonstrating end-to-end, user-centered design across desktop and mobile.
• Experience using AI tools in design workflow.
• Experience designing complex, data-dense workflows and information architecture.
• Experience designing AI-powered or agentic experiences, including delegation, trust, and human-in-the-loop patterns.
• Prototyping in code using AI coding tools.
• Turning qualitative and quantitative insights into design decisions with measurable outcomes.
• Experience designing for billing, payments, finance, or FinOps products.
• Experience designing across conversational and traditional console interfaces.
• Experience writing narrative documents that drive product decisions.

Responsibilities

• Frame ambiguous problems before solving them. Drive clarity when requirements, customers, and feasibility are undefined.
• Define how AI agents act on customers’ behalf: what they do autonomously, where humans approve, and how customers take control back.
• Design trust patterns that surface an agent's confidence, reasoning, and attribution, so customers understand why it acts.
• Design human-in-the-loop, approval, and undo patterns for actions that move money.
• Create coherent experiences across conversational, agent-driven, and console interfaces.
• Lead design from problem framing through launch, then use data signals to improve what ships.
• Partner early with data science, legal, and policy as co-designers on AI features with financial or compliance complexity.
• Establish patterns and standards that become how the team operates. Mentor other designers.
• Write narratives and strategy documents that move decisions forward, and present them to senior leadership.

Skills

Design experience

Portfolio

AI tools in design workflow

Data-dense workflows

AI-powered/agentic design

Code prototyping with AI

Data-informed design decisions

Billing/FinOps design

Conversations & consoles design

Job description

Amazon Development Center U.S., Inc. is seeking a Senior Product Designer to shape how customers and AI agents forecast, understand, and control cloud spend.

You will define patterns that other teams build on, balancing trust, transparency, and user control across advisor-like and autonomous agent actions. You will work with developers, FinOps practitioners, CFOs, and channel partners, delivering end-to-end experiences from framing to launch and iteration, leveraging rich usage data and a high