Sr. Product Designer, AWS Billing

Amazon Development Center U.S., Inc.; New York (NY); On-site; USD 138,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Sign-on payments and RSUs

Job summary

Amazon Development Center U.S., Inc. in New York, NY is seeking a senior product designer for AWS Billing to lead end-to-end product thinking across conversational, agent-driven, and console interfaces.

You will frame problems, define how AI agents act on customers’ behalf, design trust patterns, and mentor other designers while partnering with data science, legal, and policy to address financial/compliance challenges. This is an on-site role with significant impact.

Qualifications

• 7+ years of design experience with end-to-end product thinking across desktop and mobile.
• Online portfolio or resume samples showing strong user-centered design solutions.
• Experience using AI tools in design workflow, including AI-assisted prototyping or research synthesis.
• Experience designing complex, data-dense workflows and information architecture.

Responsibilities

• Frame ambiguous problems and drive clarity across requirements, customers, and feasibility.
• Define how AI agents act on customers’ behalf and determine when humans approve actions.
• Design trust patterns showing agent confidence, reasoning, and attribution.
• Create human-in-the-loop, approval, and undo patterns for money-related actions.
• Lead end-to-end experiences across conversational, agent-driven, and console interfaces.
• Mentor designers and establish reusable patterns and standards for the team.
• Write narratives and strategy docs and present to senior leadership.

Skills

7+ years design experience

Portfolio samples

AI tools in design workflow

Data-dense workflows experience

Tools

AI tools

AI-assisted prototyping

Code generation

Research synthesis

Job description

As a senior product designer on AWS Billing, you will help shape how customers and AI agents collaborate to understand, forecast, and control cloud spend. This role sits where trust, agentic UX, and actionable financial experiences meet, and the patterns you define will influence how other teams approach similar challenges.

Amazon Development Center U.S., Inc. is looking for a design leader to guide end-to-end product thinking across conversational, agent-driven, and console interfaces, from early problem framing through launch and iteration.

What you’ll do

• Frame ambiguous problems before solving them, driving clarity when requirements, customers, and feasibility are still undefined.
• Define how AI agents act on customers’ behalf, including what runs autonomously, where humans approve, and how customers regain control.
• Design trust patterns that make an agent’s confidence, reasoning, and attribution visible, so customers understand why actions occur.
• Create human-in-the-loop, approval, and undo patterns for actions that move money.
• Build coherent end-to-end experiences across conversational, agent-driven, and console interfaces.
• Lead design from problem framing through launch, then use data signals to improve what ships.
• Partner early with data science, legal, and policy as co-designers on AI features that involve financial or compliance complexity.
• Establish reusable patterns and standards for how the team operates, and mentor other designers.
• Write narratives and strategy documents that move decisions forward, and present them to senior leadership.

Design background and requirements

• 7+ years of design experience.
• An online portfolio or resume samples showing great end-to-end, user-centered design solutions and patterns across desktop and mobile.
• Experience using AI tools in your design workflow, including AI-assisted prototyping, code generation, or research synthesis.
• Experience designing complex, data-dense workflows and information architecture.

Technologies you’ll use

• AI tools
• AI-assisted prototyping
• Code generation
• Research synthesis

About the day-to-day

• Review usage data from an anomaly-alert flow shipped last month.
• Meet with PM and engineering lead to frame a new problem, such as when an agent should pause spend without asking.
• Prototype multiple directions using AI tools and bring concepts to critique.
• Collaborate with data science and legal on how an agent explains a commitment recommendation.
• Refine a narrative for leadership review.Design for customers ranging from solo builders to CFOs.

Team context

• AWS Billing sits at the intersection of trust and scale, supporting customers from first-time builders to Fortune 100 enterprises.
• You’ll work as part of a tight-knit design group within the larger AWS Design organization.
• The team partners with product, engineering, and data science, moving quickly while maintaining craft.
• The design mission includes building agents that can spot a cost spike and help stop it before the bill arrives.

Compensation

USD 137,800 - 205,000 per year.

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance
• Option for Supplemental life plans
• EAP
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments and restricted stock units (RSUs)

Location: New York, NY (onsite)