Sr. Product Designer, AWS Billing

Amazon Development Center U.S., Inc.; Seattle (WA); On-site; USD 138,000 - 186,000; Full time

Benefits offered by this job

Health insurance package

401(k) matching

Paid time off

Parental leave

Sign-on payments

RSUs

Job summary

Amazon Development Center U.S., Inc. in Seattle seeks a Senior Product Designer for AWS Billing to shape how customers and AI agents collaborate to manage cloud spend.

You will design agentic experiences and human-in-the-loop patterns across conversational, agent-driven, and console interfaces. Responsibilities include framing problems, defining agent behavior, building trust through visible reasoning, and delivering cohesive experiences while leading design from concept to launch.

Qualifications

• 7+ years of design experience.
• Portfolio included on resume demonstrating end-to-end, user-centered design.
• Experience using AI tools in design workflow, including AI-assisted prototyping or research synthesis.
• Experience designing complex, data-dense workflows and information architecture.
• Experience designing AI-powered or agentic experiences with trust design and human-in-the-loop patterns.

Responsibilities

• Frame ambiguous problems and establish clarity before designing solutions.
• Define agent behavior including autonomous actions and required approvals.
• Create trust patterns showing agent confidence and reasoning.
• Design human-in-the-loop flows for money-related actions.
• Deliver cohesive experiences across conversational, agent-driven, and console interfaces.
• Lead design from framing to launch and apply data signals to improve output.
• Partner with data science, legal, and policy teams as co-designers on AI features.
• Set patterns and standards for the team's operating model and mentor designers.
• Develop narratives and strategy documents to move decisions forward.

Skills

Design experience

AI in design workflows

Information architecture

Prototyping with AI tools

Cross-functional collaboration

Narrative product documents

Billing/FinOps domain

Conversations & UI parity

Tools

AI coding tools

Job description

As a Senior Product Designer for AWS Billing at Amazon, you will shape how customers and AI agents collaborate to understand, forecast, and control cloud spend. The role focuses on designing agentic user experiences and human-in-the-loop patterns for actions that can affect financial outcomes across conversational, agent-driven, and console interfaces.

Responsibilities

• Frame ambiguous problems before designing solutions, establishing clarity when requirements, customer needs, or feasibility are not yet defined.
• Define agent behavior on customers’ behalf, including what actions agents can take independently, where approvals are required, and how customers regain control.
• Create trust patterns that make an agent’s confidence, reasoning, and attribution visible, helping customers understand why an action is recommended or executed.
• Design human-in-the-loop flows, including approvals and undo patterns, specifically for actions that move money.
• Deliver cohesive experiences across conversational interfaces, agent-driven journeys, and traditional console experiences.
• Lead design from problem framing through launch, then apply data signals to improve what ships.
• Partner early with data science, legal, and policy teams as co-designers on AI features with financial or compliance complexity.
• Set patterns and standards for the team’s operating model, and mentor other designers.
• Develop narratives and strategy documents to move decisions forward and present them to senior leadership.

Requirements

• 7+ years of design experience.
• An online portfolio or work samples included on your resume, demonstrating experience delivering end-to-end, user-centered design solutions and reusable patterns across desktop and mobile devices.
• Experience using AI tools in your design workflow, including AI-assisted prototyping, code generation, or research synthesis.
• Experience designing complex, data-dense workflows and information architecture.
• Experience designing AI-powered or agentic experiences, including delegation models, trust design, and human-in-the-loop patterns.
• Experience prototyping in code using AI coding tools.
• Ability to translate qualitative and quantitative insights into design decisions with measurable outcomes.
• Experience designing for billing, payments, finance, or FinOps products.
• Experience designing across conversational and traditional console interfaces.
• Experience writing narrative documents that support product decision-making.

Location and Salary

• Location: Seattle, WA (onsite)
• Compensation: USD 137,800 - 186,400 per year

Benefits

• Health insurance including medical, dental, vision, prescription, Basic Life & AD&D, plus options for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, and Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)