Senior Product Designer

TextNow; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited vacation

12 paid holidays

Health benefits

Stock options

Job summary

TextNow is seeking a Senior Product Designer to own how users flow through the product, shaping structure and sequence for clear, elegant interactions. You will tackle hard problems and deliver simple, fluid experiences that feel natural to customers.

You will drive the design from problem framing through canvases and prototypes, using AI to augment creativity while maintaining strong design judgment and clear communication of trade-offs.

Qualifications

• 5+ years of experience designing consumer products.
• Portfolio showing experience with flows, structure, and interaction.
• Strong design judgment and ability to ship clear experiences.
• Comfort with ambiguity and AI-assisted design.
• Clear written communication of decisions and trade-offs.

Responsibilities

• Define product flows and structure to guide user paths.
• Shape sequence and how steps lead to next actions.
• Aim for elegant, simple, fluid experiences.
• Iterate between canvases and prototypes to preserve intent.
• Apply AI to enhance creativity while keeping design control.

Skills

Product design

Experience flows

Interaction design

Prototyping

AI in design

Job description

We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We’re a team of curious builders using technology to make communication more affordable and powerful for millions of users every day.

Customers should feel the difference. The product has to be clear, trustworthy, and easy to use. People have to understand what they have, what works, and what to do next.

We’re looking for a Senior Product Designer who can help deliver great experiences for our customers.

What You'll Do

You will own how the experience flows. The structure, the sequence, and the path a person takes through the product. The job is to solve the problem, then make the answer elegant, simple, and fluid.

You’ll be expected to:

Find the real problem, then design the simplest experience that solves it

Shape how the product flows: the structure, the sequence, and how one step leads to the next

Drive elegance and simplicity. Take out what the customer does not need

Make the experience fluid, so moving through the product feels obvious

Use AI to multiply your creative vision. You keep the judgment about what is worth making and what is good

Round-trip the work between the canvas and prototypes people can use, so the intent survives both

You Will Be a Match If

You design how a product works. Your best work is flows, structure, interaction, and whether a person understands it

You hold a high bar for what customers actually experience

You have strong judgment. You can tell a considered experience from an average one, and you will throw the average one out

You are comfortable with ambiguity

You use AI as part of how you design, and the decision stays yours

You write clearly. A few sentences can carry the decision, the constraint, and the tradeoff

How the Team Operates

Design solves the problem with the team. It does not arrive after the direction is set

The bar is elegance, simplicity, and an experience that feels fluid

We critique the thing a customer would feel: clarity & coherence

AI multiplies creative vision. Taste and judgment stay with the designer

Work moves from the canvas into prototypes, and back, until the thing you can use is the thing you meant

The product should feel like one product

We use the product. The quality bar is what a customer feels

You Might Be a Good Fit If

5+ years of experience designing consumer products

A portfolio that shows how an experience flows: structure, sequence, and the simplest solution to a hard problem

You use AI to multiply your creative vision, you keep the judgment, and you can round-trip between the canvas and a prototype

Bonus: You have shipped products or experiences in your spare time

Compensation

The expected base salary range for this role is:

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

More About TextNow

Our Culture

We’re proud of the culture we’ve built at TextNow, but one of the most common questions we hear is: “How do you continue to sustain it as the world and the company continue to change?”

The reality is that we’re only able to keep up because every TextNovian contributes to our culture by being involved, living our values, sharing feedback, embracing change, and helping each other grow.

Our Values

Customer Obsessed

We strive to have a deep understanding of our customers.

Do Right By Our People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a “Yes, We Can” mindset to achieve ambitious goals.

Act Like an Owner

We treat this company like it's our own... because it is.

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Our Benefits & More

This is a brief overview of the benefits that TextNow offers employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available on or shortly after your start date. Benefits may change from time to time at TextNow’s discretion.

• Free phone service
• Employee stock options
• Unlimited vacation
• 12 paid holidays per year
• Competitive compensation
• Health, dental, and vision benefits
• Short-term & long-term disability coverage
• $750 annual wellness benefit or healthcare spending account
• RRSP matching (Canada) | 401(k) (USA)
• Parental leave for eligible employees
• Company travel for team events, off-sites, and more

More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

At TextNow, every employee actively uses our app for calling and texting. Dogfooding helps us experience what customers do, spot issues early, and drive better design, developer, and user experiences.

Diversity & Inclusion

Our aim is to make every person who joins TextNow feel like they belong, are valued, and are able to be their authentic selves at work.

We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy .