HR People and Culture Generalist

TextNow, Inc.; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Unlimited vacation

12 paid holidays per year

Employee stock options

Competitive compensation

401(k) / RRSP matching

Job summary

TextNow, Inc. is seeking an HR People and Culture Generalist to be the hands-on HR partner for US employees and the San Francisco office. This hybrid role requires three days in the SF office, including Wednesdays, reporting to the Principal People Partner.

You will own the day-to-day US employee experience, guide onboarding, handle benefits, leave processes, and provide practical guidance to managers while partnering on sensitive matters. Familiarity with US/CA employment rules is expected.

Qualifications

• Hands-on HR Generalist or People Operations experience.
• Knowledge of US benefits administration and leave processes.
• Familiar with US and California employment requirements.

Responsibilities

• Own day-to-day US employee experience from start to growth and benefits.
• Manage US benefits enrollment, life events, and cross-team coordination with brokers.
• Coordinate US leaves with employees, managers, and Payroll.

Skills

HR Generalist

People Operations

HRIS

Data driven

Job description

We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We’re a team of curious builders using technology to make communication more affordable and powerful for millions of users every day.

Our people should feel the difference too. Getting help with benefits, a leave, or a tricky manager question should be clear, quick, and human.

We’re looking for an HR People and Culture Generalist to be the hands‑on HR partner for our US employees and managers, and our People & Culture presence in the San Francisco office. You’ll report to our Principal People Partner.

This is a hybrid role, with at least three days a week in our San Francisco office, including Wednesdays.

What You'll Do

You’ll own the day‑to‑day of the US employee experience, from someone’s first day to their benefits, their leave and their growth. The job is to solve the problem in front of you, then make the process better for the next person.

You’ll be expected to:

• Own US benefits administration: enrollments, qualifying life events and open enrollment, working with our benefits broker and internal teams to resolve issues
• Coordinate US leaves, guiding employees and managers through the process and partnering with leave providers and Payroll on documentation and return to work
• Deliver a welcoming onboarding experience as the local point of contact for new hires in San Francisco
• Build strong relationships with managers through regular one‑on‑ones, practical guidance and spotting concerns early, partnering with the Principal People Partner on sensitive matters
• Be a first point of contact for employees, giving clear, approachable answers on people policies, programs and processes
• Keep employee data accurate in our HRIS and handle confidential information with care
• Support company‑wide performance cycles and engagement programs, and bring our values to life in the SF office
• Improve how we work: find the root cause, fix the process, and use data and AI to make it simpler

You Will Be a Match If

You’ve worked hands‑on as an HR Generalist or in People Operations, and you like being close to employees and managers

You know US benefits administration first‑hand: enrollments, life events, open enrollment and working with providers and brokers

You have working knowledge of US and California employment requirements, and you know when to bring in a specialist

You use sound judgment in sensitive situations and difficult conversations

You explain policies and processes clearly, and you follow through until the issue is resolved

You’re resourceful and comfortable with ambiguity. You’d rather build the process than wait for one

You’re curious about AI and already look for ways to use it in your work

You Might Be a Good Fit If

3+ years of experience in an HR Generalist, People Operations or similar role

You’ve worked at a startup or high‑growth company and helped build things from scratch

You’re comfortable using data to find insights that drive action

You care about making every employee feel they belong, in policy and in everyday practice

Compensation

The expected base salary range for this role is:

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job‑related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

Our Culture

We’re proud of the culture we’ve built at TextNow, but one of the most common questions we hear is: “How do you continue to sustain it as the world and the company continue to change?”

The reality is that we’re only able to keep up because every TextNovian contributes to our culture by being involved, living our values, sharing feedback, embracing change, and helping each other grow.

Our Values

Customer Obsessed

We strive to have a deep understanding of our customers.

Do Right By Our People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a “Yes, We Can” mindset to achieve ambitious goals.

Act Like an Owner

We treat this company like it’s our own... because it is.

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Our Benefits & More

This is a brief overview of the benefits that TextNow offers employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available on or shortly after your start date. Benefits may change from time to time at TextNow’s discretion.

• Free phone service
• Employee stock options
• Unlimited vacation
• 12 paid holidays per year
• Competitive compensation
• Health, dental, and vision benefits
• Short-term & long-term disability coverage
• $750 annual wellness benefit or healthcare spending account
• RRSP matching (Canada) | 401(k) (USA)
• Parental leave for eligible employees
• Company travel for team events, off‑sites, and more
• More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

At TextNow, every employee actively uses our app for calling and texting. Dogfooding helps us experience what customers do, spot issues early, and drive better design, developer, and user experiences.

Diversity & Inclusion

Our aim is to make every person who joins TextNow feel like they belong, are valued, and are able to be their authentic selves at work.

We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in TextNow, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.