HR People and Culture Generalist

textnowinc; San Francisco (CA); Hybrid; USD 113,000 - 162,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Job summary

TextNow seeks an HR People and Culture Generalist to be the hands-on HR partner for our US employees and managers, with a focus on San Francisco. This hybrid role requires in-office presence at least three days a week, including Wednesdays, and reports to our Principal People Partner.

You will own US benefits administration, guide leaves, deliver onboarding, advise managers, maintain data in our HRIS, support performance cycles, and help bring our values to life in the SF office while exploring

Qualifications

• 3+ years of experience in an HR Generalist, People Operations or similar role.
• Hands-on US benefits administration and life events.
• Knowledge of US and California employment requirements.
• Strong judgment in sensitive situations and clear policy communication.
• Data-driven and curious about applying AI to work.

Responsibilities

• Own US benefits administration: enrollments, life events, open enrollment, broker coordination.
• Coordinate US leaves and partner with Payroll on documentation.
• Deliver onboarding as the local point of contact for new hires in San Francisco.
• Build relationships with managers through regular one-on-ones and guidance.
• Serve as first contact for questions on people policies and processes.
• Keep employee data accurate in the HRIS and handle confidential information.
• Support performance cycles and engagement programs in SF.
• Identify process improvements and apply data/AI to simplify workflows.

Job description

We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We're a team of curious builders using technology to make communication more affordable and powerful for millions of users every day.

Our people should feel the difference too. Getting help with benefits, a leave, or a tricky manager question should be clear, quick, and human.

We're looking for an HR People and Culture Generalist to be the hands-on HR partner for our US employees and managers, and our People & Culture presence in the San Francisco office. You'll report to our Principal People Partner.

This is a hybrid role, with at least three days a week in our San Francisco office, including Wednesdays.

What You'll Do

• Own US benefits administration: enrollments, qualifying life events and open enrollment, working with our benefits broker and internal teams to resolve issues
• Coordinate US leaves, guiding employees and managers through the process and partnering with leave providers and Payroll on documentation and return to work
• Deliver a welcoming onboarding experience as the local point of contact for new hires in San Francisco
• Build strong relationships with managers through regular one-on-ones, practical guidance and spotting concerns early, partnering with the Principal People Partner on sensitive matters
• Be a first point of contact for employees, giving clear, approachable answers on people policies, programs and processes
• Keep employee data accurate in our HRIS and handle confidential information with care
• Support company-wide performance cycles and engagement programs, and bring our values to life in the SF office
• Improve how we work: find the root cause, fix the process, and use data and AI to make it simpler

You Will Be a Match If

• You've worked hands-on as an HR Generalist or in People Operations, and you like being close to employees and managers
• You know US benefits administration first-hand: enrollments, life events, open enrollment and working with providers and brokers
• You have working knowledge of US and California employment requirements, and you know when to bring in a specialist
• You use sound judgment in sensitive situations and difficult conversations
• You explain policies and processes clearly, and you follow through until the issue is resolved
• You're resourceful and comfortable with ambiguity. You'd rather build the process than wait for one
• You're curious about AI and already look for ways to use it in your work

You Might Be a Good Fit If

• 3+ years of experience in an HR Generalist, People Operations or similar role
• You've worked at a startup or high-growth company and helped build things from scratch
• You're comfortable using data to find insights that drive action
• You care about making every employee feel they belong, in policy and in everyday practice

Compensation

The expected base salary range for this role is:

United States (San Francisco / Bay Area): USD $113,400 - $162,000

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

AI usage

We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

More About TextNow

Our Culture

We're proud of the culture we've built at TextNow, but one of the most common questions we hear is: "How do you continue to sustain it as the world and the company continue to change?"

The reality is that we're only able to keep up because every TextNovian contributes to our culture by being involved, living our values, sharing feedback, embracing change, and helping each other grow.

Our Values

• Customer Obsessed
• Do Right By Our People
• Accept the Challenge
• Act Like an Owner
• Give a Damn

Our Benefits & More

This is a brief overview of the benefits that TextNow offers employees. More complete details can be found in TextNow's Benefit Guide and legal plan documents,